Case Study: Providing Affordable, Scalable Learning Opportunities
One of the largest home loan servicers in the US was seeking innovative, affordable, scalable approaches to leadership development after testing several digital learning solutions during the global pandemic. They had previously tried a coaching-based platform that had not set their people up for the success they needed. From these pilots, they knew that they didn’t just want a content-rich platform; they also wanted to foster more connection and a shared learning experience without the typical price tag—and they knew that human connection is the smartest investment of all.
The Solution: Cohort-Based Development with New Lens
The company resolved to test New Lens® as a catalyst for their growth. They chose a carefully orchestrated limited launch, driven by several deciding factors:
New Lens’ cohort-based approach. In 2022, as offices gave way to hybrid and remote workspaces, New Lens underwent a transformative redesign. It embraced the power of connection and collaborative learning, catering to the evolving needs of the workforce.
The short, digestible learning modules that could be effortlessly completed anytime, anywhere captured their attention. It was the epitome of flexibility, catering to the demands of busy professionals.
New Lens didn't stop at self-paced learning. It offered a dynamic blend of knowledge supplemented through live webinars. This combination of on-demand and interactive sessions added a layer of depth and engagement to the program.
Managers selected a diverse first cohort of males and females from a range of levels (from managers to individual contributors) to embark on a 6-month learning journey.
““New Lens is a great solution to help organizations adjust their sails for a smoother experience. Broken into eight core modules, New Lens follows a consistent learning design and a delightful experience. Using New Lens feels like watching your reflection in a mirror and fixing the image that is projected. Strategies can be as simple as framing communication in the proper context, being intentional and mindful of how I show up, and paying attention to the energy I carry. These small steps are game changers.
If New Lens is rolled out across an organization, the ripple effect will be huge. Leaders will be far better prepared to lead the organization, and Strategic Transformational Leadership will inevitably become the organization’s trademark. New Lens has very well-curated content and a priceless ROI. As Henry Ford once said, ‘The only thing worse than training your employees and having them leave is not training them and having them stay.’””
The Result: A Launch Pad for Greatness
The limited launch formed a foundation for the future, providing crucial insights into the ideal career levels to include in the program. It also shed light on the optimal balance between individual and collaborative learning to ensure that participants remain fully engaged. And perhaps most importantly, it unearthed the secret to fostering a profound sense of connection among cohort members. This ultimately helped inform additional features in New Lens that have already been implemented, along with guidance on how to get the most out of them.
