In the past few years, we’ve seen a big shift in expectations for leaders. Previously, leadership largely followed a “command and control” model. Leaders figured out what to do and told others to do it. But today we value a new kind of leader — one who’s skilled at coaching employees to find their own solutions.
“Increasingly, coaching is becoming integral to the fabric of a learning culture—a skill that good managers at all levels need to develop and deploy,” Herminia Ibarra of London Business School and leadership trainer Anne Scoular wrote in Harvard Business Review.
Image by Pete Linforth from Pixabay
Honing your coaching skills benefits your team members and the organization as a whole, as well as your own career path. (In fact, we believe so strongly in the power of coaching that we created the New Lens app to make coaching easier for leaders and more accessible to employees at all levels.) In today’s article, I’ll help you assess where you are now with your coaching skills and how you can coach more frequently and more effectively.
How Coaching Pays Off
As an executive coach myself, I can tell you that coaching delivers real results, including:
Greater self-awareness
Improved critical thinking skills
Less turnover (94% of employees would stay longer at a company that helps them learn)
Improved engagement and motivation
But providing regular coaching can be a challenge for managers. With recent workforce cuts at many companies, schedules are tight. Furthermore, according to Chief Learning Officer, managers may lack the skills to be effective coaches: “Most managers are hired or promoted based on their tenure with the organization or past experience in non-managerial roles. They’re chosen based on legacy rather than skills. They may have what it takes to run the business, but they often lack the ability to support, motivate and empower a team.”
The Definition of Coaching
To strengthen your coaching skills, let’s take a look at how often you’re currently coaching. To do that, we have to first understand what coaching is — and isn’t.
The International Coaching Foundation defines coaching others as “a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”
This definition of coaching from tennis coach Timothy Gallwey also applies to coaching in the workplace: “"Coaching is unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them."
Many of the common interactions we have with our reports do not qualify as coaching, including:
Telling someone exactly what to do.
Giving them advice on what to do.
Offering them performance feedback.
Instead, coaching is more about listening and asking powerful open-ended questions to help someone else challenge their thinking, broaden their perspective and get unstuck.
Based on these definitions, how are you doing as a coach to your direct reports? How often are you asking coaching questions vs. giving directions or providing feedback?
Listen and Ask Questions
Now let’s think about how you can coach more frequently. A good starting point is to keep an eye out for coachable moments as they arise during your day. You don’t have to coach constantly. It’s not the right solution in every situation. For example, in a high-risk, high-visibility scenario, it’s probably safer to give direct instructions in the moment and then coach later.
When you identify good opportunities for coaching, remember to practice active listening. Pay attention to what your direct report is really communicating and don’t just wait for your chance to talk. By listening deeply, you can identify questions that can help employees develop their own solutions. A common mistake here is to ask leading questions that are more about nudging the person to the solution you would choose. Instead, your questions should sound more like these:
“What’s most important to you about this issue?”
“What problem are you really trying to solve?”
“What have you tried already, and what did you learn from that?”
A New Way to Coach
In addition to the coaching you provide, you can also look for other ways to offer your team members more coaching. Technology now makes the benefits of coaching more accessible than ever. Our New Lens app, for example, can supplement your own coaching with content that’s targeted to common situations we’ve seen our clients face. Schedule a demo now.