learning technology

Companies want scalable leadership development. Here’s how to do it right.

Harvard Business Publishing Corporate Learning recently surveyed leaders and L&D professionals about what they’re looking for in a leadership development program. At the top of the list? Scalability. 

One of my passions—and one of the reasons my company developed our own learning platform—is expanding access to leadership development, so it’s exciting to see companies recognizing how important scalability is. At the same time; however, I know that making scalability work at your organization can be a tall order. 

For a long time, scalability and quality have seemed at odds in leadership development. An organization could spend its budget on highly effective, but expensive options like coaching for fewer people. Or it could bring leadership development to more employees, but settle for cookie-cutter programs. 

But that conundrum is becoming a thing of the past. Scalability and quality can go together in leadership development—no matter the size of your training budget. To get both, though, you have to embrace an approach that’s both high-tech and high-touch. 

Why is scalability so important? 

Before we get into the nuts and bolts of scaling quality leadership development, let’s talk about why it’s such a big deal right now.

For starters, there’s a real gap in leadership pipelines. Only 20% of companies feel confident that they have strong future leaders lined up, and this is something we hear from clients all the time.

At the same time, companies are starting to recognize the power of informal leaders—the people who don’t have a leadership title but still play a huge role in driving teams forward. A recent Harvard Business Publishing report highlights how organizations are shifting toward flatter structures and more cross-functional collaboration. That means people who used to simply carry out tasks are now expected to influence stakeholders, make strategic decisions, and communicate business impact—in other words, to lead, even without a formal title.

With leadership expectations evolving, the challenge isn’t just developing leaders—it’s making sure leadership skills reach everyone who needs them.

With tech, think beyond AI 

That brings us back to the question of how to make leadership development more scalable while maintaining quality. With just about any issue in business, people seem to rush to AI as the answer. While exciting things are going on, AI isn’t a magic-bullet solution for leadership development yet. The lingering problem is getting people (and teams) to actually use and benefit from them. But AI can be part of your scalability solution. In the Harvard survey, 60% of respondents said they’re incorporating AI into their development programs. (As my own company trains an AI coach, we’re focusing on making sure that using the coach will fit into people’s busy schedules.) 

However, don’t let AI overshadow other useful technologies. Micro-learning platforms are another huge trend right now, with nine out of 10 L&D professionals saying that the employees they serve prefer them. I’ve seen firsthand with our own platform how busy professionals embrace using “snackable content” to get leadership insights when and where they need them. 

Technology can also extend the reach of other leadership development tools. If you’re used to thinking in terms of using a single leadership development program at your organization, this may require a shift in mindset. But there’s lots of potential. For example, my company is very excited right now about the potential of combining our learning platform with our coaching services to help companies stretch their budgets farther. 

Enlist your current leaders for development 

 As I touched on earlier, technology is only part of the story when it comes to scaling leadership development. Leaders will always need to learn from other leaders, no matter how advanced AI and other high-tech tools become. I’ve also found that most organizations haven’t fully tapped into the knowledge their own people have. Unleashing this knowledge makes it a whole lot easier to scale leadership development. 

One strategy I always recommend is teaching your current leaders (including the informal ones) how they can help develop others. Ensure that the development they receive includes both coaching and delegation skills. Employees whose managers are adept coaches are eight times more engaged. And delegation gives employees a chance to grow “in the flow of work”—I’ve seen firsthand that this approach amplifies engagement, innovation, and customer satisfaction. 

Another way to enlist current leaders in scaling development is creating a mentoring program or updating your current one. Some of your employees may already have mentors or mentees, but formalizing mentorship programs makes them more powerful. Mentorship doesn’t just impart the information your people need to develop as leaders. It also ensures that information is relevant—the “touchstone” of an effective leadership development program—and it helps build the relationships your future leaders need. 

What’s next? 

I’m optimistic about scalable leadership development and the possibilities it holds. Making leadership development available to more employees will affect productivity—and even small shifts in productivity across a large population of employees can lead to big results. So how do you want to get the ball rolling to integrate scalability into your organization’s approach? 

This article was originally published by Neena Newberry in Fast Company.

Four Factors That Make Or Break A Learning Platform

We’re in the midst of a technological revolution that’s transforming leadership development. As you probably know, though, the array of high-tech options for leadership training can be overwhelming. So how can you make the best choice for your organization?

Based on user feedback from when we created our leadership development platform, my company identified four factors that make all the difference in whether a high-tech learning solution succeeds or fails at an organization:

1. Usability: Can employees get up and running quickly?

There’s a simple truth about learning platforms that often gets overlooked: It doesn’t matter how great the platform’s content is if your employees struggle to use it. Remember, your people are already squeezed for time and distracted. A learning platform that feels like too much work is a platform that will eventually be ignored. So as you are selecting a learning platform, keep these usability questions in mind:

  • How easy is it to navigate the platform? Does using it feel intuitive?

  • What kind of training—and how much training—will your employees need to use the platform? Keep in mind that they have different experiences and comfort levels with using technology. They will also have different learning styles.

  • Is the platform usable on different devices? According to Deloitte, mobile-only work will rise even more over the next several years—which means that platforms that only work on computers may soon be obsolete.

2. Engagement: Do employees want to keep learning?

After ensuring that your employees can use a platform, there’s another big question to consider: Will they want to use it? To keep employees engaged in learning, a platform must be relevant to their needs. If it doesn’t teach them skills they can apply, their interest will wane quickly. Effective platforms allow for customized learning paths, and they’re designed to help learners take what they’ve learned out of the platform and into their jobs. I’m sure you already know from your own experiences that you learn the most when you turn theory into practice. That’s why my company built our learning platform on the framework of learning, reflecting and then taking action.

3. Connection: Does the platform bring employees together?

When you imagine your employees using a learning platform, do you picture them interacting individually with their computers or phones? If so, it’s time to update that mental image. Leveraging the power of high-tech learning does not mean removing the human touch from leadership development. Connection is simply too important for both helping employees learn and setting them up for success in your organization. As you select and implement a learning platform, consider how it will help you bring employees together. A few ideas:

Utilize collaborative learning.

For example, you could form cohorts of employees who work through a leadership development program at the same time and meet regularly to talk about how to apply what they’re learning in the specific context of your organization.

Incorporate sponsorship and mentorship.

Consider assigning more experienced employees to meet regularly with employees using your platform to talk with them about how what they’re learning applies in your organization.

Involve managers.

The most effective platforms enlist managers to help amplify learning and make sure that the material being taught aligns with organizational goals

4. Practicality: Can you build on what’s already working?

My company has been helping develop leaders since 2008. That means we’ve seen a lot of learning and development trends come and go. We’ve also seen too many companies obsess over having the “latest and greatest” program. Yes, your leadership development solution should incorporate up-to-date information and be relevant to today’s work environment. At the same time, though, don’t assume you have to toss out your current program and start from scratch with a high-tech solution. Instead, consider what already works for you when it comes to developing leaders and how you can build on that. Any learning platform you choose will get better results if its content aligns with your organization’s goals and values.

Technology has huge potential to address the increasing need to develop more leaders. But implementing the right solution isn’t as simple as just giving everyone a login to your new platform. By considering the four factors we’ve talked about here as you choose your learning solution, you’ll help ensure a strong return on your organization’s investment in learning technology.

This article was originally published by Neena Newberry in Forbes.

5 Factors That Weaken Your Leadership Pipeline

Have you had a chance to download our new white paper, “Transforming Leadership Development Through Technology: A Strategic Imperative”?

We created this report when we saw that today’s change-filled business environment is making it increasingly difficult to cultivate the leaders that organizations need. Only 12% of companies report confidence in their bench of prepared future leaders, according to DDI's Global Leadership Forecast 2023

What’s behind this crisis? Here are a few factors we’ve identified. Each is covered in more depth in the white paper. 

1.   Training Budgets Are Stretched Thin

There’s no question that leadership is valuable. But that value can come at a hefty cost. Executive coaching can run from $200 to $3,500 an hour, and the average length of a coaching engagement is nine months. Bringing a leadership trainer in for a class of 15-20 people also has a daily price tag in the thousands of dollars.

2.   Potential Leaders Get Overlooked

Because of those budget realities, organizations tend to limit leadership development to high performers and high potentials. That means we’re missing out on the skills and talents of countless other potential leaders.

3.   Employees Say They’re Too Busy

Time also gets in the way of leadership development. For busy professionals, finding room for training in their packed schedules is a tall order. In one survey, employees said they have only about 24 minutes for learning during a 40-hour week. That’s no surprise when we consider that 55% of workers say their jobs have gotten more intense and demanding.

4.   Distractions Take a Toll

But a lack of time isn’t the full story. Even if an employee manages to set aside an hour to take an online course, they may have trouble focusing on it for long. The average amount of time that people spend on any single event before being interrupted or task switching is about three minutes. Our attention spans are taking a beating: The average time we can pay attention to one screen is 47 seconds.

5.   The Forgetting Curve Is Real

Leadership development isn’t just about what employees learn. It’s about what they retain. You’ve probably heard about the “forgetting curve”: A week after training, those busy, distracted employees we’ve been talking about will remember only about 10% of what they learned. Why does this happen? Info just doesn’t stick in our minds if it’s not relevant to us or we can’t use it immediately.

Transform Your Approach to Leadership Development

If these problems are affecting leadership development at your organization, our white paper can be your roadmap to solving them and building a stronger leadership pipeline. In it, you’ll learn how technology now enables to do some pretty cool things:

  • Create training that makes a real difference in just a few minutes.

  • Make learning and development happen every day.

  • Expand access to leadership development.

To learn more, get your free copy of “Transforming Leadership Development Through Technology: A Strategic Imperative.” We’re excited about all the possibilities that the tech revolution in L&D creates. And we think you will be, too. Check out our white paper, and then join the conversation about it on LinkedIn.