managing email

How to Stay Focused Before the Holiday Break

The fast pace of work seems to get even more hectic as the year winds down and the holidays get closer. You probably have more work to do than you can actually complete in a day, and distractions are everywhere. It's easy to feel scattered and that you aren't accomplishing anything meaningful. So today I want to share some ways to regain your focus and make the final workweek of 2019 a productive one. You can also use these strategies to get 2020 off to a productive start.

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1. Prioritize the Right Work

The first strategy is to always focus systematically on what matters the most. In other words, focus on the “right work” — the work that will have the biggest impact on business results. That typically includes just three or four priorities. How clear are you about what those should be? If you haven’t recently identified where you should focus to have the biggest business impact, given your role and skills, take a few minutes to do so.

Raising your awareness about this will help you start making different choices about how you spend your time. You may be juggling a lot of balls, but are they the right ones? Make sure you take some time to evaluate that. 

2. Set Aside Reflection Time

During this hectic season, you need quiet time more than ever. Book an appointment with yourself to step away from your tasks and just reflect. Whether you're identifying the right work, finding ways to create more capacity in your schedule or preparing for what’s coming up next year, blocking time will allow you to be much more deliberate.

3. Shut Out Distractions

Also recognize when you need uninterrupted time to complete important work. Leave your desk if you think you’ll have too many distractions. You can go to a conference room or another quiet area of your office. Sometimes it can help to work a little bit from home before you come to the office.

4. Take Control of Email

Another big distraction is email. Put some more structure in place for how you manage your inbox. When I ask people if they get more than 100 emails a day, most say yes. And a lot of them get distracted by each email as it comes in because there’s a notification. So, regardless of what they are doing, they get derailed by an email that might not be that important compared with what they should be working on.

A great first step toward getting a handle on email is turning off notifications. Resist the temptation to constantly check your email. Instead check it at specific intervals throughout the day. 

5. Tell Others What You're Doing

No matter what strategies you use to stay focused, communicate them to others. For example, let others known about your new approach to email so that they know how to get hold of you if something urgent comes up at a time when you're not checking email. You might say, “Text or call me if it’s something that can’t wait.”

These conversations help others understand that you are taking steps to increase your efficiency, responsiveness and ability to get the most critical work done. It will get them thinking about your effectiveness and what they should be doing to improve their own. 

Pick at least one of these strategies to try and notice how the changes you make affect your productivity. For more tips like these, check out "Staying in the Driver's Seat," one of the titles in my Leadership EDGE℠ series.

One Overlooked Behavior That Can Destroy Your Brand

A positive leadership brand takes time to build, but it can also be quickly destroyed. Today, I want to share one of the ways that I see people at all leadership levels erode their brand every day. 

Picture this scenario. You’re busy, life is moving at a fast pace, and your days are full of meetings. You get an email. Before you know it, it isn’t even visible on your screen because so many other emails have come in. The message requires a response, but for you it’s already out of sight and out of mind. A week or two goes by and the sender reluctantly forwards it to you again. And the same thing happens.

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I understand that you’ve got a lot on your plate. But, in your flurry of activity, how often do you stop to consider the impact of your lack of responsiveness — in particular, the impact on your personal brand? 

If roles were reversed, what would go through your head if you didn’t get a response to your email? Initially, you may make excuses for the unresponsive person, such as that he or she:

  • Didn’t see your message or forgot to reply. We all get too much email every day. It was just an oversight.

  • Is really busy. It must be a hectic week.

  • Is out of the office traveling or on vacation and forgot to put an out-of-office message in place.

But, over time, you may draw some big negative conclusions about the person, even if you initially had a more positive impression. 

You might assume that he or she is:

  • Disrespectful of your time. You don’t have time to keep following up on this. 

  • Disorganized and doesn’t know how to prioritize or keep track of things.

  • Overwhelmed and unable to manage time effectively. 

  • Not someone you can count on. Responsiveness and follow-through are such foundational expectations.

  • Definitely not ready for more responsibility. If something this small takes so long, what would happen on the bigger, more important stuff?

You may not agree with these conclusions, and some of them may feel unfair. But these are very real possibilities depending on how long you have behaved this way. Although you may have perfectly valid reasons for taking so long to respond, at some point the other person just won’t care why.    

Lack of responsiveness and follow-through are simply not what you want to be known for. 

If you struggle with these behaviors, start by identifying one small step that you can take to get on top of them. Remember that a little bit of structure can go a long way. That could mean taking 15 minutes to prioritize each day, organizing email into folders (high, medium, low priority) as you get them, checking email at intervals and adding reminder flags to them, delegating to others who can respond or take action on your behalf, or getting some non-essential activities off your plate. Whatever it is, just get started and hold onto that positive brand that you have worked so hard to build.