Are You Using These 3 Types of Coaching?

Coaching is becoming a bigger and bigger part of the job for leaders. As someone who is all about helping companies and leaders achieve high performance, it’s exciting to see in Harvard Business Review that employees want more coaching, and organizations want managers to spend more time providing it. 

As a Master Certified Coach and creator of a leadership development app, I’ve seen the powerful benefits of different types of coaching. That’s why we integrated three types into our New Lens® app. Read on to learn about the different forms that coaching can take, and how each one can benefit you and your team.

Image by Gerd Altmann from Pixabay

Individually Working with a Certified Coach 

This is what many people picture when they hear the word coaching. If you are looking for a coach, whether for yourself or for others in your organization, research candidates carefully. Look for a coach who has formal training and certifications. The International Coach Federation advances the coaching profession by setting high professional standards, providing independent certifications and building a network of credentialed coaches. There are three levels of ICF certifications: Associate Certified Coach (ACC), Professional Certified Coach (PCC) and Master Certified Coach (MCC).

I also recommend asking a coach these types of questions before engaging them:

• What is their coaching philosophy and approach?

• What types of clients do they work best with? 

• What kind of results can you expect?

• What examples of success do they have from past clients?

To learn more about our approach, check out the executive coaching page of our website.

While one-on-one coaching delivers powerful benefits, it may not be affordable or accessible to all the employees in an organization who want or need it. New Lens addresses this by providing targeted coaching within the app that focuses on some of the most impactful tools, exercises and strategies to drive high performance. 

Peer Coaching

Even if working one-on-one with a coach isn’t within reach right now, there are other ways you or your team can experience the benefits of coaching. One of those ways is peer coaching. Through our work with client companies that have used New Lens and our other programs, I’ve seen firsthand how effective peer coaching can be.

Peer coaching can take many forms. For example, in the New Lens Program, participants meet monthly with a cohort. The experience is designed to strengthen relationships, create a safe place to share challenges, amplify the power of the content, and promote sharing of best practices. Recent research by Rob Cross shows that peer relationships have a bigger impact on inclusion, advancement, and retention than relationships with managers.

Remember that you can also create your own methods to take advantage of peer coaching — for example, setting up coaching partnerships or small groups.

Peer coaching has its own set of advantages. It’s less expensive than working with an executive coach, so more people in your organization can benefit. Peer coaching is also usually easy to implement. 

Manager Coaching

Of course, your team members also need coaching from you. This can feel difficult sometimes. I don’t have to tell you how busy leaders’ schedules are these days. On top of that, many leaders have not been trained on how to coach effectively.

However, giving your team more coaching is probably easier than you might think. A great first step is looking for coachable moments as they arise during your day. When you identify good opportunities for coaching, remember to practice active listening. Pay attention to what your direct report is really communicating and don’t just wait for your chance to talk. By listening deeply, you can identify questions that can help employees develop their own solutions.

We designed New Lens to facilitate manager coaching. Bimonthly one-on-one meetings between managers and participants are part of the program, and we make it easy by providing a discussion guide for managers to use.

A Powerful (and Free) Event to Share with Your Team

At Newberry Solutions, we’re always looking for new ways we can help you steer your team’s growth and development. That’s why I’m so excited about our upcoming Micro Summit: 4 Core Leadership Strategies for Success. This virtual event is easy to fit into busy schedules. In just a couple of hours, you’ll gain valuable, actionable strategies for success from four incredible business and HR leaders. It all happens 11 a.m. - 1 p.m. CST on Wednesday, October 25. Please join us while we still have open seats. You can register here and share this link with your team members and other colleagues.

How to Develop Your Team When Time, Budgets Are Tight

As a leader, one of your most important responsibilities is helping your team members develop to their full potential. But that raises a big question: How are you supposed to accomplish this when all of you are busy and your training budget is small? Today I want to give you some quick, affordable and easy ideas to encourage your team members’ learning and growth. Be sure to read to the end of the article, where I’ll tell you about a free leadership development event you can share with your team.

Photo by Christina Morillo

Leverage What You Already Have

It’s easy to forget about the existing learning and development opportunities at your organization, especially when your schedule is full. But this is a great place to start when you’re looking for ways to develop your team. For example, does your workplace have a cross-training program? Are there affinity groups? What about tuition reimbursement? If you’re drawing a blank, get together with other leaders so you can pool your knowledge about current resources.

Help Team Members Learn from Each Other

So what’s your #1 existing resource? Your people themselves. Take a moment to think about the strengths of each of your team members. You’ll probably be impressed by the depth and breadth of knowledge and experience on your team! Now consider how you can tap into each person’s expertise. Some options include lunch-and-learn events and peer-to-peer coaching.

Build Learning into Every Day

All too often, we think of learning as something that happens in addition to our regular jobs. But some of the most powerful learning actually happens through our work experiences.  Leadership expert Josh Bersin calls this “growth in the flow of work,” and research has shown it delivers real results. According to Camille Preston, a business psychologist and leadership expert: “The most innovative leaders and organizations are seeking ways to integrate leadership development into everything they do.” You can help your direct reports grow by helping them join a cross-functional team, present in front of senior leaders or take on a special project, just to name a few examples.

Coach and Give Feedback

I get it: You’re really busy. But you can provide more coaching and feedback without taking too much time out of your day. Get in the habit of sharing what you noticed about your team members’ behavior right after you observe it. Even a couple of minutes after a meeting to point out what worked well and what would have been more effective can go a long way. If you want to start coaching more but aren’t sure how to begin, I contributed to an article for Forbes Coaches Council that provides some “baby steps.”

Our Free Leadership Development Event

I hope the ideas in this article will help you create more development opportunities for your team members. Making learning more accessible is one of our key values at Newberry Solutions. That’s why we created our award-winning New Lens® app. And it’s why I’m so excited about our upcoming Micro Summit: 4 Core Leadership Strategies for Success. Like New Lens, this virtual event is easy to fit into busy schedules. In just a couple of hours, you’ll gain valuable, actionable strategies for success from four incredible business and HR leaders. It all happens 11 a.m.-1 p.m. CDT on Wednesday, October 25. I invite you to register here, and to share this link with your team members and other colleagues. 

Meet Our Micro Summit Speakers

I am thrilled to have four incredible business and HR leaders speak at our Micro Summit: 4 Core Leadership Strategies for Success, which is just one month away.

It is not easy to get on their calendars, let alone have all four speaking at one event! They have so much collective leadership insight to share, and we’re going to tap into it through conversations about core strategies that drive high performance. 

The design of the summit is all micro, modeled after our New Lens app, so that you can fit it into your schedule and get the most value from the event. 

In just a couple of hours, this virtual event will give you valuable, actionable strategies for success.

Let me introduce you to our incredible lineup of powerful, hand-picked senior leaders from top companies:

• Tina Bigalke is Global Chief Diversity, Equity and Inclusion Officer at PepsiCo. Her work focuses on increasing diverse representation, empowering courageous conversations and investing strategically in communities. Tina leads the development of programs and partnerships that drive diversity, inclusion and engagement as part of the business strategy, as well as internally and externally. This includes PepsiCo’s commitment to racial equality and gender parity. Tina is a 20-year PepsiCo veteran. Prior to her current role, Tina was Senior Vice President, Commercial Human Resources for PepsiCo Foods North America division, where she shaped strategy for customer sales, marketing and transformation. 

• Mark Benton is Vice President of HR Corporate Functions at McKesson Corp. In this role, he partners with executive leaders to identify simple, yet effective ways to implement talent strategies that accelerate employee development and drive engagement and culture within the organization. With over 28 years in the HR/Talent space, Mark has a reputation for balancing straight talk with humor and empathy. He has used this approach to partner with hundreds of leaders at all levels to link business strategy to people-focused solutions.  

• Michol Ecklund is Senior Vice President and General Counsel of Callon Petroleum Company. She oversees the legal, sustainability and human resources activities of the company. Since joining Callon in 2017, Michol has supported the company’s growth through a series of corporate- and asset-acquisitions, resulting in 500% production growth and doubling of the employee base. Before joining Callon, Michol was Deputy General Counsel for Operations & Commercial Law at Marathon Oil Company. During her 15 years at Marathon Oil, she served in progressive positions within and outside the law organization including compliance, litigation, human resources, investor relations, corporate communications and tax. She began her legal career at Baker Botts LLP.

• Hilda Galvan is Partner-in-Charge at Jones Day Dallas. A nationally recognized trial lawyer, Hilda has been recognized as one of DFW's Top Defense Attorneys. She was also named 2019 Lawyer of the Year: Litigation-Patent by “The Best Lawyers in America.” Hilda has served as lead counsel in the enforcement of patent portfolios as well as defense of infringement allegations. Her cases have involved various technologies, including electronics, software wireless communication and semiconductor processes.

I’m looking forward to the insights each speaker will share. Want to join us for this event? The Micro Summit happens Wednesday, October 25, from 11 a.m. to 1 p.m. CDT. Reserve your spot now. Know others at your company who might be interested? Please share the registration link with them.

Big Insights from One Little Question [One Thing Video Series]

Sometimes the wisdom you need in a particular moment comes from a surprising source. For me recently, that source was a note I wrote myself a couple of years ago. That note consisted of just a single question. But it’s been helping me anytime I’m feeling frustrated or if something isn't going my way. In my latest One Thing You Can Do video, I talk about the simple but effective message of that note and how you can use it, too.

For more practical leadership strategies you can start using immediately, I invite you to check out our award-winning New Lens® app. It’s designed to make leadership development more accessible than ever through bite-sized lessons and small action steps. Ready to learn more? Request a demo now.

Micro Summit: 4 Core Leadership Strategies for Success

Have you registered for our online micro summit coming up on October 25? In just a couple of hours, this event will give you actionable insights into some of Newbery Solutions’ core strategies for success. We developed these strategies over 15 years of executive coaching and leadership development and incorporated them into the New Lens™ app.

This virtual event is geared toward executives, professionals in areas like human resources and talent development, and other business leaders who want to make a bigger impact and get results they couldn’t before. Don’t miss this chance to learn from powerful leaders who’ve been there and know the ropes. 

It all happens from 11 a.m. to 1 p.m. CDT on Wednesday, October 25, and registration is open now.

Transcript

Hi, I am Neena Newberry with Newberry Solutions, and I'm excited to share the next installment of our One Thing You Can Do video series, which is all based on New Lens, which is our leadership development app that focuses on micro learning, giving you valuable strategies in two to seven minutes. This video is going to be under two minutes, and today I want to share with you a note that I just came across from a couple of years ago. This was a note that I wrote to myself and I had completely forgotten about it, but it has a really important question on it, which is, what meaning are you assigning to this?

So when I am in a position of feeling frustrated or if something isn't going my way, or if someone's behaving in a way that I don't necessarily expect, the question is what meaning am I assigning to this? And we all have a tendency to personalize things, and this question will prompt you to pause and really think about what you're doing in the situation. And it's very empowering when you realize you can make a different choice than the one that you're making. So I want to arm you with that question today. And for more leadership tools and strategies, visit newberrysolutions.com.

Micro Summit: 4 Core Leadership Strategies for Success

Over the past 25 years, I've seen employees struggle with the same types of issues over and over as they underestimate the importance of certain leadership strategies and skills or fail to recognize unwritten rules or adapt their approaches as they move up.  And unfortunately, their managers often lack the skills to help them. After all, many were promoted for being good individual contributors.

All of this has shaped our work, from executive coaching to leadership development programs and now our New Lens® app.  As we developed New Lens, we identified eight core strategies for success at any level. We got excited when our Fortune 500 clients validated them – and even more excited when we thought about the impact we could have by making leadership development more widely available through a technology-based solution!

Today, I'm excited to invite you to join other business and HR leaders to our online micro summit, which is inspired by these core strategies. Four powerful, hand-picked senior leaders from top companies will each share their insights into one of these core strategies in the context of the world today:

• Focus on the Right Work is all about focusing on where you can have the biggest impact on the business, while working in a way that is sustainable.

• Develop a High-Performing Team can help you whether you’re a member of a team or the leader of it.

• Build a Powerful Network helps you develop lasting, authentic relationships that will support you in delivering business results and advancing your career.

• Building Leadership Courage and Resilience helps you notice your thinking traps and arms you with tools to navigate challenges, change, and uncertainty.

Just like New Lens, which is full of powerful microlearning, our micro summit will pack valuable, actionable strategies into a short timeframe. I can’t wait to see you there. Secure your spot now—and please share this invitation with other leaders and team members who would benefit too. 

When:
Wednesday, October 25, 11 a.m.—1 p.m. CDT

Stress vs. Empathy [One Thing Video Series]

Organizations today want leaders who can demonstrate empathy. So what can you do if you’re not feeling very empathetic lately? The answer I share in my new One Thing You Can Do video might surprise you.

Want more practical leadership strategies you can start using immediately? Reach out to me about New Lens® .

Transcript

Hi, I am Neena Newberry, and in today's One Thing You Can Do video series, I want to share a quick tip with you in under two minutes. This is modeled after New Lens®, which is our app full of micro-learning and intended to help you develop your leadership skills.

In today's video, I want to talk to you about stress vs. empathy. When we are operating in a place of high stress, it is really difficult for us to hear what other people are saying. It's much more challenging for us to communicate as effectively — especially if you're moving from thing to thing to thing. And when you are under a lot of stress, you cannot be empathetic.

I have the benefit of having a sister who is a psychologist, and so we have lots of fun conversations around leadership and how people show up in the workplace, but this is a really important thing. If empathy is something that is absolutely important to you, remember that your stress level works against that. And sometimes we also need to be applying some empathy toward ourselves, so keep that in mind. And for other tools, resources and strategies, please visit our website, newberrysolutions.com and check out our app, New Lens.

Do You Have the Relationships You Need to Succeed? [One Thing Video Series]

If you believe the secret of success is keeping your head down and working hard, then it’s time to update your thinking.

Especially as you move up the leadership ranks, your effectiveness depends on your relationships.

In the wake of layoffs, the Great Resignation and the rise of hybrid work, now is a great time to check in on the state of your key relationships.

In my latest One Thing You Can Do video, I’ll show you how to do just that.

Want more practical leadership strategies you can start using immediately? Reach out to me about New Lens® .

Transcript

Hi, I'm Neena Newberry, and in today's One Thing You Can Do video series, I'm going to share a tip with you in under two minutes. And this is modeled after our app, New Lens®, which is full of micro-learning and is focused on helping you develop your leadership skills.

Today I want to talk to you about how relationships have changed in this hybrid workplace that we are functioning in. And on top of that, I will also say there's been a lot of restructuring, reorganizing. Some of those people who were big fans of yours, and advocates, and key stakeholders that could help you get stuff done, may no longer be with the organization, or may be in totally different roles. If you are someone who tends to have your head down working, I really want you to pause and think about whom you should be prioritizing. Even if you're just taking 15 minutes a week to focus on this, that can make a huge difference if you're consistent about it.

So identify who has the most influence over your success, and then how much of a supporter are they of yours. And by thinking about it across these two dimensions, it can be really, really helpful for you to identify two or three people that you need to start developing some authentic relationships with. And the keyword is “authentic” here. No one likes to work with someone who seems like they're focused on their own agenda. So authenticity is key, and that also means thinking about what they need and how you can support them in that process.

For other tools, resources and strategies, visit newberrysolutions.com and check out our app, New Lens.

How are you showing up [One Thing Video Series]

How can you strengthen your personal brand as a leader? Remember that every interaction counts. You’re always making an impression on others. But is it the impression you want to leave them with? In my latest One Thing You Can Do video, I talk about the power of intention and how building one small habit can amplify your impact as a leader. Need more practical leadership strategies you can start using immediately? Reach out to me about New Lens®.

Transcript

Hi, I am Neena Newberry, and in today's One Thing You Can Do video series installment, I'm going to share a tip with you in under two minutes. It's modeled after our New Lens® app, which is full of micro- learning intended to help you develop your leadership skills. Today's topic is how you're showing up. For those of you who have been following me for a while, this is one that I pay a lot of attention to. In fact, I end up coaching a lot of executives on this. Regardless of what level you are in your organization, you really need to think about how you're showing up, and how intentional you're being vs. not being intentional. A lot of times we're so busy, we're running around from thing to thing, and we're not really pausing to think about the impressions that we're leaving as we go.

So one of the questions that I like to ask people to do is to take a minute — actually you could even just take a few seconds — as you're joining a call or a video conference or something else, and just ask yourself, how do I want to show up here? And identify three words or phrases. So maybe that's, “I want to come across as confident, capable, credible” — whatever that looks like. By you taking even just a few seconds to think about that, it will make a big difference in terms of how you show up.

So I really want to encourage you to try this out this week and really try it out personally and professionally. You don't have to restrict this to the workplace. And for more strategies, tools and tips, visit our website at newberrysolutions.com and check out our app, New Lens.

Go Ahead: Give Yourself Permission [One Thing Video Series]

What do you need to give yourself permission to do?

Maybe it’s actually feeling sadness, disappointment or anger instead of trying to stuff down your emotions.

Or perhaps it’s taking a break instead of powering through your exhaustion or burnout.

When it comes down to it, you’re the only one who can give yourself permission to make changes that will protect your wellbeing.

Do you have trouble doing this? You’re far from alone. That’s what inspired my latest One Thing You Can Do video.

Want more practical leadership strategies you can start using immediately? Reach out to me about New Lens®.

Transcript

Hi, I am Neena Newberry. In today's One Thing You Can Do video series, I'm going to give you a tip in under two minutes. This is modeled after our app, which is called New Lens®, and it's all full of micro- learning and tools and strategies that will help you continue to develop your leadership skills. In today's video, what I'd like to talk to you about is giving yourself permission. And this is a really important thing that comes into play in a variety of different ways. Sometimes it can be as simple as giving yourself permission to just feel what you're feeling. So, if you're that high performer, that go-getter, you may end up just stuffing that stuff way below the surface saying, "I don't have time to deal with this or feel emotional about anything. I just need to keep moving on and just suck it up and continue."

But that stuff does end up rearing its head later. And it can impact your productivity, your efficiency, and how you show up with other people. But giving yourself permission may also mean just giving yourself permission to take a little bit of time off, especially if you're feeling burnt out. Recognize that the whole thing that they tell you on the airplane about securing your own oxygen mask first before you secure others’ is really important. This isn't just a nice-to-have thing. This is something that's actually going to allow you to be there for other people. So think about what you need to give yourself permission to do and try something out this week. For other tools, resources and strategies, visit newberrysolutions.com. And check out our app, New Lens.

Are You Making This Mistake with Feedback? [One Thing Video Series]

Do your team members seem to ignore your feedback? In my latest One Thing You Can Do video, I let you in on a possible reason why. I hear people complain all the time about managers who make this mistake. So you’ll definitely want to make sure it isn’t undermining your effectiveness as a leader.

Want more practical leadership strategies you can start using immediately? Reach out to me about New Lens®..

Transcript

Hi, I am Neena Newberry, and in today's One Thing You Can Do video series installment, I'm going to share a tip with you in less than two minutes. This is modeled after our app, New Lens®, which is full of micro-learning designed to help you elevate your leadership skills. So let's get started.

I hear people complain all the time about getting constructive feedback from their managers when their managers aren't actually demonstrating the behavior that they want them to demonstrate. It can feel very hypocritical. So I want you to take a moment and pause and think about when was the last time you gave some constructive feedback, and how much are you actually role modeling the behavior that you are expecting other people to demonstrate? Whether that's how they're engaging, whether it's them being on time, whether it's managing work-life balance, there is a range of different topics that could come into play. So take a moment, notice whether there's really alignment between what you're telling them to do and what you actually do — because you don't want your feedback to them being undermined. For other tools, resources, and strategies, check out our website, newberrysolutions.com and our app, New Lens.

Coach to Build Critical Thinking Skills [One Thing Video Series]

Want to gain more time in your day AND unleash your team members’ full potential? Here’s the secret: Build your coaching skills. When you take a moment to coach a team member through a problem instead of solving it for them, you’re building their capabilities and confidence. That empowers them to work more independently — and frees up time for you. In my latest One Thing You Can Do video, I explain the first step to effective coaching.

Want more practical leadership strategies you can start using immediately? Reach out to me about New Lens®.

Transcript

Hi. I am Neena Newberry. Today I'm excited to share another One Thing You Can Do video. These are videos that are just a couple of minutes long. They're modeled after the New Lens app, which is all about helping you get leadership strategies and tools in bite-sized chunks. Today I want to talk to you about coaching. Coaching is such an important skill set, and I'm not just saying that because I am an executive coach. I'm saying this because as managers, leaders, even as team members, we always have that opportunity to decide: Are we going to just hand over the solution to somebody when a problem comes up? Or are we going to actually help them think through it in a different way and perhaps use coaching skills? It's a fantastic way to actually build critical-thinking skills in others.

Sometimes we forget to do that. We're in a rush, or we have limited time. We're stressed out, whatever it may be, or we're not necessarily even thinking about the fact that we should be pausing and let the other person think through this, even if they came to us for help. When I talk about coaching skills, one of the most critical pieces is to really understand what on earth is it that they truly need help with. Then, asking them some thought-provoking questions to help them think through it. Leverage your expertise that way vs. solving it for them. That typically involves asking some pretty good open-ended questions, meaning questions that you can't answer with just a yes or a no. Next time someone comes to you with an issue or problem, something they want to talk through, or even a goal, think about leveraging your coaching skills, and it can make a huge, huge difference. For other tools, resources, and strategies, please visit our website at newberrysolutions.com and check out our New Lens app.

A Simple Question to Stop You from Spiraling [One Thing Video Series]

Want to build your leadership skills in just two minutes? Today I’m excited to share a new segment of our One Thing You Can Do video series. In this video, I explain a simple way to shift your mindset when your frustration at a person or situation starts to send you into a negativity spiral. With so many of us experiencing stress and even burnout, having easy tools like this one to support your wellbeing is more important than ever.

For more practical leadership strategies you can start using immediately, I invite you to learn more about our award-winning New Lens® app. It’s designed to make leadership development more accessible than ever through bite-sized lessons and small action steps. Ready to learn more? Request a demo now.

Transcript

Hi, I am Neena Newberry. I'm excited to share another segment of our One Thing You Can Do video series, which is under two minutes long and modeled after our New Lens app - which is all about giving more access to leadership tools, strategies, and resources that can be helpful to you. 

So, let's get started. Today, I want to share with you that I came across a note that I had written to myself a couple of years ago, and in this note it said, “Ask yourself, what meaning are you giving this?” So let me put that into perspective for a second. In those moments where you get frustrated or you have an argument with someone or something is not going as planned, and you start to spiral a bit (you start to go negative) to ask yourself, “What meaning am I giving this?” 

Is it that, “Oh my gosh, we're never going to get this done”? Or, “Oh, this person doesn't respect me or this person doesn't listen to me.”  - you know, start doing this personalizing thing, which is easy to do when we've been in a place of lots of change, lots of stress, burnout. There are so many different things that are in the mix. So recognizing what's going on for you is really important. 

So, asking that question, “What meaning am I giving to this?” and to be able to then shift and recognize how empowered you actually are - and that is to give a different meaning to it. Maybe it's just that this person wasn't really thinking about how they came across, or this person is moving so quickly that they're not noticing the impact they're having. Or that they're just not pausing to consider the downstream effects, versus “Wow, they don't respect me. They don't like me.” and all these other things. So this week I want you to try this out, see how it goes for you. For other tools, resources, and strategies, visit newberrysolutions.com.

Newberry Solutions Turns 15

Whaaaat?! Newberry Solutions has been in business for 15 YEARS!!! This huge milestone crept up on us. These 15 lessons have made the biggest difference on this unexpected journey into entrepreneurship (yes, I had no idea I was going to start a business when I left my executive role at Deloitte), and I hope they help you as you continue to navigate your path.

Photo by Cup of Couple

To help me celebrate, please pay it forward by sharing this list with others. Giving people the tools and resources they need to be successful is what has meaning and heart for me.

1. “I’ll see it when I believe it” - Wayne Dyer. It all starts by taking a leap of faith. I started my company three months before the economy tanked in 2008. If I didn’t believe that what I wanted to achieve was possible, how could anyone else? (My commencement speech at Texas Woman’s University was inspired by this too.)

2. Keep passion and purpose at the forefront. In times of fear, self-doubt, and fatigue, reconnect to your passion and purpose to get yourself back on track. Your “why” is powerful.

3. Keep your eye on the big picture. It will keep you from sweating the small stuff and will help you keep things in perspective.

4. Focus on the “right” work: those areas where you can have the biggest impact on the business given your role and strengths. There’s only one of you – invest your precious time, energy and strengths wisely.

5. Pause. Exhale. Repeat. Never underestimate the power of breath to ground you. In a few seconds, you can bring your stress level down.

6. Small steps lead to big results. To keep from getting overwhelmed, don’t worry about solving everything; start by defining the first two steps. Learn from each step and iterate. This helped me immensely in 2008 and again when I battled cancer during the pandemic.

7. Trust that things will unfold as they should, especially when you’ve already taken proactive steps. Get out of your own way and don’t overthink it.

8. Keep generating options (aim for at least three). You always have more options than you think, even when things seem impossible.

9. Take care of yourself. Self-care is not a nice-to-have strategy. It’s your oxygen mask. You can’t be there for anyone else, let alone yourself, if you run out of gas.

10. Make it easy for people to help you. Arm them with the information and tools they need to help. And, most importantly, accept help.

11. Surround yourself with people who energize you, raise the bar and challenge you to think differently.

12. Trust your intuition or gut. Remember that it’s not just a feeling in your body; it’s wisdom developed from years of experiences, challenges, painful lessons and resilience.

13. Know when to walk away. When emotions run high, take a break. When you are fried, take time off. Keep Maslow’s hierarchy in mind.

14. Pay it forward without worrying if anything will come back to you. It always does—tenfold.

15. Use your body to change your mind. Blast that favorite song and dance it out, walk in nature, and do those power poses (Amy Cuddy).

I want to challenge you to identify one or two lessons to keep at the forefront for yourself. These lessons apply whether you are an entrepreneur, in the corporate world or not in the workforce at all.

Finally, I would be remiss if I didn’t express my gratitude to you for being part of this 15-year journey. We wouldn’t be here without you. As always, our top priority is your success. If we can help your organization through the New Lens® app, executive coaching, leadership development programs or speaking, please reach out to us.

3 Questions to Shape the Rest of the Year

It’s hard to believe, but we’re halfway through 2023. This is a good time to catch your breath, reflect on the year so far, and make any necessary tweaks. Use these three simple questions to guide you. You could also talk about these questions with your team.

Photo by eberhard grossgasteiger

1. How has the first half of the year unfolded for you? Has your organization experienced layoffs, resignations or both? Is there any tension about staff returning to the office, whether full or part time? These are both common issues that companies are grappling with in 2023. For more insights on both, and how they affect both you and your team, check out our most recent white paper, “Managers Under Pressure.”

2. What's working — and what's not? Especially in stressful times like these, we tend to focus on the negative. But don’t skip ahead to the second half of this question! Celebrate the positive results you and your team members are creating. And then think about what really helped you get those results. Acknowledging what’s going well will give everyone a psychological boost and proactively put your team’s strengths into play more fully.

3. Based on your answers to the first two questions, what's one shift you want to make in the second half of 2023?

One idea to consider here is investing in development opportunities for you or your team for the rest of the year. Remember that staff development can amplify strategies that are working well or help you make course corrections. Our award-winning New Lens® app can help you do both. Contact us for demo.

All of us here are at Newberry Solutions are always in your corner cheering you on and sharing valuable resources to help you be productive and successful, in the second half of 2023 and beyond. Please let us know how we can help.

How to Deal with Challenging Team Members

As a leader, you probably have at least one team member who has a knack for pushing your buttons. Your challenging team members may be high performers in many ways. But their negative behaviors still make life harder for you and the rest of your team. Today I want to share some ideas on how to address a difficult team member, as well as some specific responses you can use in the moment to redirect them.

Photo by fauxels

Give Timely Feedback

It’s easy to delay giving feedback, especially when you’re busy. But the cost is high — for you, for the rest of your team and even for the challenging team member — if you put off addressing the issue. Remind yourself that you are offering feedback out of genuine concern for everyone involved. Remember also that your team member probably wants the feedback because they know it’s important for their career development.

Focus on Impact

Once you’ve decided to offer feedback about a team member’s challenging behavior, the next step is thinking about how to present that feedback effectively. Help the employee understand their behavior by identifying it, providing information on when and where you’ve noticed it occurring, and sharing its impact. For example, maybe their habit of shooting down ideas surfaces primarily in meetings with a key stakeholder group. Talk about the effect, from what you see or what you’ve heard from others. “I know this isn’t what you intend, but I’ve heard others say that your communication style leaves them with the impression that you are resistant to their ideas.”

Next, offer ideas about what your team member should do more often or less often. Sometimes it can be very powerful to ask the employee to focus on how they want to show up in interactions with others. In other words, by helping them identify what they do want others to notice about them (for example, openness to ideas), they may stop engaging in the other limiting behavior.

You can supplement your own coaching and advice by connecting your team member with development resources like our award-winning New Lens® app. An assessment within the app helps them identify their developmental needs.

What to Say in 5 Challenging Situations

In addition to making a plan for giving feedback and providing development opportunities, you can also think about what to say when your team member engages in the problem behavior in a setting like a meeting. When others are present, it’s not appropriate to deliver the same kind of feedback you would one on one. But you can make statements that help your employee course correct and that keep the larger conversation on track. Here are a few examples.

• Challenging behavior: Naysaying. Your team member always seems to focus on why ideas will not work.

How to respond: "I understand your concerns and appreciate your perspective. What could we do to make this idea succeed?"

• Challenging behavior: Complaining. Your team member has a knack for seeing the glass as half empty and griping instead of resolving the problem.

How to respond: "Let’s take a few minutes to vent and then shift to finding a solution." 

• Challenging behavior: Derailing. Your team member distracts others from the core issue at hand.

How to respond: "I appreciate your comment. Just so I’m clear, please help me understand how it ties to what we’re trying to accomplish?"

• Challenging behavior: Taking on too much. Your team member has a habit of volunteering for tasks during a meeting, but then getting overwhelmed and creating a bottleneck.

How to respond: "If you take on this work, how much time will it entail? How does that fit in with other priorities you already have? What support might you need?"

• Challenging behavior: Getting lost in the weeds. Your team member gets bogged down in details and loses sight of what's really important.

How to respond: "Let's take a look at the bigger picture to make sure we’re considering the 'what' before we get into the 'how,’ and that we’re meeting our objectives."

This week, pay attention to your team members’ habitual behaviors and how they affect you and the rest of your team. Are there opportunities for feedback and coaching? And how do you want to respond when these behaviors surface?

Is Your Team Overwhelmed? Here’s How to Help

I don’t have to tell you how stressful the past few years have been. As we developed our most recent white paper, “Managers Under Pressure,” we found research showing that all of this cumulative stress has taken a toll. Performance and morale are suffering. Employee engagement is at a seven-year low, which Gallup calls “one of the biggest threats to organizations and entire economies” in 2023. On top of that, more than 40% of professionals report feeling burned out at work. 

Photo by Vlada Karpovich

With your energy tank running on empty, you may find that you and your team members may feel more overwhelmed in the face of challenges — such as a major project or an organizational change — than you did in the past. 

Finding both short and long-term solutions is critical. 

Let’s start by taking a look at some quick ways to get yourself on track —three questions to ask your team and yourself.

1. Are you focusing on the right work?

When things feel chaotic and you are strapped for time, it’s even more critical to focus on where you can have the biggest impact on the business and your career. Challenge yourself to identify the top three areas and the percentage of time you should allocate to each. Use this to guide what you say “yes” and “no” to. With only so many hours in each day, remember that making the highest and best use of your talent and skills will help you deliver more in less time. And remember to strategically leverage others to free up your capacity. 

2. Do you create space to be strategic?

High performers know that they can’t simply react to what’s going on around them and still deliver consistently strong results. Being strategic and intentional about what they say and do is key. When things get hectic, how consistently do you carve out time on your calendar to reflect so that you can do just that? Don’t underestimate the importance of this strategy in keeping you focused on the bigger picture. Even setting aside 15 minutes a week can help you be much more proactive.

3. Are you getting enough rest?

Maintaining your energy during demanding times can be the difference between thriving and surviving. When people work long hours, they may not get the rest or sleep they need. Both are foundational to giving you the energy to maintain a positive attitude, outlook, and perspective and the ability to make good decisions. If you don’t get 7-8 hours of sleep a night or take short breaks throughout the day, what one step can you take to address this? It can be as simple as taking some deep breaths, walking away from your desk, or going to bed 15 minutes earlier.

With a longer-term view in mind, remember to also look for ways to help you and your team put sustainable practices in place.  Through thousands of hours coaching leaders, we’ve seen where individuals get stuck time and again and the strategies that can really help them move forward. That led us to make this content available through our award-winning New Lens® app. But it goes way beyond content, to help you take action with the support of cohorts and managers. We’d love to show it to you. Let us know if you’d like to see a demo.

Turning Our POWER into Action

How can you claim your personal power and put it into action? That was the question at the heart of Orchid Giving Circle’s annual POWER Leadership Forum earlier this month.

I was very honored to emcee and work with the planning committee to design this event for an organization I’m passionate about. Hosted and supported by Texas Women’s Foundation, OGC raises funds to support nonprofits serving the North Texas Asian community. The POWER Forum’s purpose is twofold. It advances OGC’s philanthropy. At the same time, the event develops and connects leaders within this community. POWER Forum 2023 succeeded in both of these missions. I came away inspired and energized, so I wanted to share with you some of my key takeaways.

Learning and Connection

The POWER Leadership Forum featured a high-caliber lineup of speakers. These AAPI women executives delivered insights on topics like confidence, purpose, imposter syndrome and being a “first” or an “only.” For those of us in the audience, hearing executives talk about issues that we have faced as well created a greater sense of connection and openness.

The speakers’ words left me thinking about questions like these:

• How can we better recognize the power that we have?

• When things don’t go our way, what roles do we take on (victim, aggressor, etc.)?

• As leaders, how can we better educate others about identifying their power and using it as a resource?

I also appreciated the chance to talk in small groups about the advice and stories we heard in the presentations and how to apply it to our own lives. To keep the momentum and learning going after the event, POWER Forum attendees received a subscription to Newberry Solutions' award-winning New Lens® app. New Lens® makes learning digestible through bite-sized lessons and small action steps to enhance your impact as a leader.

Coming Together for Change

In addition to providing inspirational content, this OGC event also drove home the power of people identifying a need and then coming together to address that need. In this case, the need was for more philanthropic dollars earmarked for the AAPI community. (Currently, only 0.4 percent of all U.S. philanthropic dollars go to Asian Americans.)

All of us members of Orchid Giving Circle are so grateful to the sponsors who joined with us to make this year’s POWER Forum a success. I’m proud to say that Newberry Solutions was a presenting sponsor and that several of our client organizations also backed this event. It was amazing to collaborate with them, especially Frito-Lay who generously hosted us at their beautiful campus.

This week, I encourage you to think about the power that you have, how you might use it and how you can amplify your power by joining with others. The New Lens app can be a valuable resource as you consider these questions. Schedule your demo now. I also invite you to learn more about Orchid Giving Circle and how to support our work.

Are You Tired of Being Strong?

Over the years, people have consistently told me how strong I am. It’s always left me wondering, “Is that a good thing or a bad thing?”

Well, let’s just say it’s a mixed bag. Being strong and capable has served me well but, at times, has been a huge point of frustration. Today I want to share a little of my personal journey because I know some of you strong, reliable, “never-let-a-ball-drop” women may be going through something similar. 

Photo by Heather Ford on Unsplash

On the positive side, being strong and capable has helped me work through tough situations, take risks, go for what matters to me and show that I bring something valuable to the table. On the negative side, I regularly feel the weight of life and the fatigue that comes with always being strong and being the person that everyone can count on.  

Wouldn’t it be nice if life were a bit easier?  

Well, I’ve decided that it has to be easier. So I’ve been working to better understand my own role in creating this situation. 

My biggest epiphany was realizing how much I have been tolerating for years, without anyone really knowing that I have been – including me. It’s amazing the insight you gain when you truly start opening yourself up to the possibility that there’s something you really need to see, learn or do differently to move forward.  

As I began to seek new information, I noticed my recurring fatigue and pain. This led me to ask, “What am I missing? What do I need to learn?” From these questions, I began to see the physical and emotional signs that I had been ignoring for years. Maybe you have some, too? 

Whether you realize it or not, these signs hold invaluable insight. What chronic or recurring aches and pains do you have in your body, whether it’s back pain, headaches or something from an injury? How often do you find yourself surprised by the magnitude of your reaction to certain types of situations? The signs are all around us, but are you noticing or ignoring yours? And what are they telling you?

As I started on this journey, I enrolled in a somatic coaching class. This type of coaching is all about giving you access to your full intelligence — intellectual, emotional and physical. In Western society, we often over-emphasize intellect and ignore the rest. So I want to encourage you to get in tune with your body. It holds more wisdom than you realize. Somatic coaching has been very powerful for me personally and as I help others move past roadblocks with this approach.

For those of you running around out there in back-to-back meetings or activities in the flurry of life, start by just taking five minutes a day to simply pause and notice. How are you feeling emotionally? How does your body feel? Where does it hurt? What does all of this tell you? What do you need right now?

For me, guided meditations have become a good way to reflect. As a very physically active person, taking the traditional approach to meditation by sitting still was really hard. So I had to start by doing it my way – listening while I’m running outside. That approach has worked well, but I have also come to realize the power of just being and breathing. I don’t meditate that way very often but when I do, it’s powerful. Today was one of those days. 

Here are the words that came up for me in the silence. I think they may resonate with you:

Lighten the load.

Let go of the burden.

You are loved and cared for anyway.

Bring playfulness back into your life.

Just play.

Enjoy life.

So, today, I want to challenge all of you women running around out there over-delivering and wondering how you can keep this up, or if you even want to. Yes, I’m talking to those of you who are taking care of everyone else before you take care of yourself or tolerating less than you deserve. Lighten your load. Do something for yourself today. You deserve it. Nothing is going to fall apart. You’ve already made sure of that.

And I’m right here in your corner, cheering you on.

What’s New from Newberry Solutions

In this environment of constant change, we’re passionate about providing organizations the tools and resources they need to respond to the latest challenges. Besides our blog and social channels, we’ve also been sharing our insights and strategies through some top media outlets and in a new white paper. We want to make it easy for you to tap into our expertise, so today I’m rounding up our 2023 publications so that you can catch up on any you might have missed.

Forbes Coaches Council: Retention, Growth and Development

The Great Resignation may have faded from the headlines, but employee retention is still a big issue. That’s why I wrote the article “To Retain Employees, Help Them Grow And Develop” for  Forbes Coaches Council. In it, I shared ideas on how to prioritize growth and development even when schedules and budgets are tight.

As a Council member, I also contribute to roundup articles alongside other inspiring coaches. We’ve tackled a variety of topics so far this year:

• 15 Telltale Signs A Business Is Growing Too Quickly

• 15 Modern And Unique Ways To Find New Business Leads

• Have Trouble Setting Boundaries At Work? Try These 14 Expert Tips

• New To Coaching? Here Are 14 Things Seasoned Experts Think You Should Know

• 15 Ways To Skyrocket Your 'Hireability' As A Paid Speaker

• 16 Tips To Help Leaders Harness The Power Of Mindful Language

Fast Company: Stress Management

One of the major themes we’re seeing this year is the importance of managing stress (both your own and your team’s) to prevent burnout. I talked about this topic in the article “4 ways managers can take care of themselves through stressful situations” for Fast Company. As I wrote in the article, “before you can be there for your team, you have to first take care of yourself.”

White Paper: Managers Under Pressure

In addition to those media publications, we also launched a new white paper this year, “Managers Under Pressure.” We created this research report because we saw how important managers are in helping organizations navigate key issues like remote work, layoffs and resignations. But, at the same time, managers are more likely to suffer from burnout than either higher-level leaders or individual contributors are. “Managers Under Pressure” will enhance your understanding of today’s unprecedented challenges, how those challenges affect your organization’s managers and how to help your managers become more resilient, effective and engaged.

Share the Learning

I hope that these resources will help you meet your goals at work and that you will also consider sharing them with your team members and peers who are also navigating these issues. To go deeper with our learning and development resources, check out our award-winning New Lens® app. Schedule your demo today. 

How to Ease Your Team’s Stress (and Your Own)

Has the cumulative stress of the past few years taken a toll on you and your team? You aren’t alone. I’m hearing the same thing from many leaders I work with. As we created Newberry Solutions’ latest white paper, “Managers Under Pressure,” we learned that research backs up what we’ve all observed firsthand:

Photo by Pedro Figueras

• Employee engagement is at a seven-year low, which Gallup calls “one of the biggest threats to organizations and entire economies” in 2023. 

• On top of that, more than 40% of professionals report feeling burned out at work.

• For managers, the situation is even more dire. Their burnout rate is 43%. 

If you lead a team, it’s crucial right now to both prioritize your own wellbeing and support the people who report to you. You can make a big difference for them. A survey by The Workforce Institute at UKG found that managers impact people’s mental health just as much as their spouses do. 

I understand, though, that helping your team deal with stress (and managing your own) might feel like just one more thing to do when your schedule is already packed. So today I want to make this a little easier by passing along some unique, impactful tools that can supplement more traditional approaches to stress management. You can use these tools yourself and share them with your team members.

• The Living in Green Project. The website for the Living in Green Project provides information about stress management that’s great for sharing with your team. One valuable tool is the “Which State Is Your Nervous System In?” infographic, which can help you understand your stress levels. Be sure to check out their blog for more simple but powerful strategies grounded in neuroscience. 

• The Chopra App. If you are interested in meditation, but not sure how to get started, this app from wellness pioneer Deepak Chopra makes the practice more accessible. It includes meditations designed for a variety of situations. You can also find meditations as short as five minutes so that you can always fit a mindful pause into your day.

• Tapping. This is one of the quickest ways I know to reduce negative emotions and get your energy back to a calm and balanced state. Tapping is also easy to learn, affordable and can be used almost anytime. Think of it as a form of acupressure as a way to identify and release roadblocks. It is backed by science, and I can tell you from my own experience that it really works — and works fast.

Resources from Newberry Solutions

Our passion is creating solutions that address the challenges we see leaders experiencing. Earlier, I mentioned our white paper, “Managers Under Pressure,” which will help you learn more about both the magnitude of workplace stress in 2023 and how you can empower your managers to deal with their own stress and support their teams. We’re also thrilled to hear from users of our award-winning New Lens® app that they feel better equipped to handle any stressful situation. Schedule your demo today.