Our New White Paper: Managers Under Pressure

At Newberry Solutions, we work with some of the world’s top companies. That means we get a firsthand look at the latest challenges organizations are facing, as well as how they are doing in meeting those challenges.

Across all fields, we’ve seen a clear trend emerge. Managers are more important than ever in helping organizations navigate key issues. But, at the same time, managers are more likely to suffer from burnout than either higher-level leaders or individual contributors are. In other words, the very people your company likely needs most right now are at high risk of disengaging or even leaving.

That’s why we created our new special report, “Managers Under Pressure: Why these key employees are feeling squeezed in 2023 — and what you can do to support them.” In it, you will learn:

  • The current state of both layoffs and resignations, and all the ways that this turbulent employment environment places additional burdens on managers.

  • What the “new normal” of remote and hybrid work looks like, and how managers are dealing with it.

  • The cumulative effects of three change-filled years on a stressed-out workforce.

  • How to support your managers’ wellbeing and productivity so that they can support your organization’s success.

Take a moment now to download your own copy of “Managers Under Pressure.” We hope that it will become a valuable resource for you and that you’ll share it with other forward-thinking leaders. After you read it, we’d love to hear your feedback and questions. So please tag me in your LinkedIn posts about our white paper, or contact us directly at info@newlensleadership.com

Are You Living Out Your 2023 Theme Word?

Can you believe we’re at the end of Q1 for 2023? This year is flying by, so it’s a good time to check in on your theme word for 2023.

You might remember that I chose “fun” for my theme word. That theme has played out in some interesting ways so far this year. I have made new friends, listened to live music, danced, and gone parasailing, snorkeling and jet skiing with my son during a spring break in Turks and Caicos!

With my breast cancer diagnosis three years behind me, I am finally physically getting back to being me. It’s been fun indeed to feel really fit again. And it’s brought up another important word for me: gratitude. I’ve really noticed who brings out my joy when we spend time together. I’m so grateful to these women who have been in my corner during my post-cancer journey. The richness of the support they’ve given me inspires me to support others as well.

That also seems like a fitting note to conclude Women’s History Month 2023. I’m always in awe of what happens when women unite in their passion to lift others. This year, I’ve seen that passion in (to name just a few examples) United Way of Metropolitan Dallas’ Women of Tocqueville, at the Dallas Business Journal’s Bizwomen Mentoring Monday and in Orchid Giving Circle as we prepare for the next POWER Leadership Forum in May. I’m looking forward to telling you about more meaningful — and fun! — events coming up soon, too.

This week, think about one or two tweaks you can make to bring you more into alignment with your 2023 theme word. What can you add to your calendar to support your intentions for this year? And what can you remove? Remember, we’re always here with tools and resources to support your goals, and in your corner cheering you on.

10 Things Successful Women Consistently Do

March is Women’s History Month, and an important time for us here at Newberry Solutions. One of our passions is developing high-performing women leaders. We’re proud to have been recognized for this work. And we’re excited that the tools we’ve created to make leadership development more accessible (like the New Lens app) are helping women thrive and make a bigger impact.

In honor of Women’s History Month, I wanted to reshare a list of the 10 things that successful women consistently do. Everything on this list is based on what I’ve observed over thousands of hours of coaching leaders. As much as we’d like to think the playing field is similar for men and women, women typically face different types of challenges at work and they play different roles at home. So, naturally, we would expect to see some differences in what successful women do. 

So many of you have told me that this list has been helpful to you or that it’s helped you to mentor or support other women. I hope to keep that momentum going today with this updated version of that list.

Successful women …

  1. Realize that they’ve already earned their current role and fully assume the position. They pay attention to their executive presence and the messages they are sending about their confidence and authority.

  2. Recognize that their own behavior plays a huge role in “teaching” others how to treat them.

  3. Own their value by accepting and appreciating positive feedback. They know their strengths and look for ways to maximize them.

  4. Authentically invest in cultivating sponsors — leaders with power and influence. They understand that mentorship is not the same thing as sponsorship.

  5. Don’t shy away from office politics. Instead, they ethically engage in it to give them access to resources, information and influence they need to get things done.  

  6. Negotiate for what they want.

  7. Proactively share their positive business results in a way that others can learn and benefit from. (If you have trouble with this, check out our guide to tasteful self-promotion.)

  8. Design a “sustainable model” that honors their personal and professional priorities. This is especially important now that hybrid work can make it harder to unplug while you’re at home.

  9. Drive for results in a way that maintains or strengthens relationships. Results and relationships are inextricably linked and an investment in both is necessary.

  10. Pave the way for other women. They look for the potential in others and find ways to support their growth.

As you read through this list, what resonated for you? What one step can you take this week to bring it to life for yourself or for another woman you work with? As always, we’re here to help, with several resources including our newest tool to make leadership development affordable and scalable, the award-winning New Lens® app.

How to Strengthen Team Relationships with Collaborative Learning

As a firm that helps top organizations develop their leaders, we get a firsthand look at emerging trends in learning and development. Three years ago, the coronavirus pandemic caused a sudden and massive shift to remote learning options. But, in recent months, we’ve been seeing the pendulum swing the other way.

In-person learning programs are on the rise again. One reason? Remote work has decreased the sense of connection among employees. Two-thirds of remote workers report feeling isolated or lonely at least part of the time. More than half of hybrid and remote workers also report having fewer work friendships.

We’re seeing especially strong interest in collaborative learning. This article will help you better understand collaborative learning, its benefits and how you can implement it in your organization.

What Is Collaborative Learning?

Collaborative learning is centered on employees sharing their knowledge and expertise with each other. It can take many forms. For example, if your organization has a program that pairs employees for mutual mentoring, that’s collaborative learning. Affinity groups or employee resource groups can also create opportunities for employees to learn together.

Embracing collaborative learning doesn’t mean that you solely rely on your employees’ expertise, though. For example, our New Lens® app delivers bite-sized lessons on key leadership skills and gives options for learning with a cohort. Our WOW! Program℠ also utilizes the power of collaborative learning by combining audio lessons with in-person meetings.

What Are the Benefits?

At Newberry Solutions, we’ve seen organizations that provide collaborative learning reap a number of benefits:

  • First, relationships among employees get stronger, which is especially important in this new era of remote work. Even before the pandemic, I frequently advised clients to pay more attention to their peer relationships (not just relationships with their bosses or direct reports).

  • Feelings of isolation decrease. Instead of feeling alone in dealing with an issue, employees feel like their challenges are shared and that they can lean on each other.

  • Collaborative learning can feel more relevant. Both employees and employers are tired of training programs that fail to address what they experience at work. Whether you are using outside content (such as the New Lens® app) or not (as with an internal mentoring program), collaborative learning focuses on effective solutions for your organization,

  • Learning becomes more accessible. With how busy everyone is, it can be hard to get away for a conference, offsite or other event. Collaborative learning sets the stage for what The Josh Bersin Company calls “growth in the flow of work.” This kind of learning can happen every single workday.

Put Collaborative Learning into Action

This week, I want to challenge you to look for ways to drive collaborative learning for your team. Could you put them together in small groups to share their expertise? Or perhaps you could team up with other department heads to help your teams get to know each other and learn about each other’s work. We’re also happy to tell you more about our New Lens® app or WOW! Program℠. Just reach out for more info.

Are You Leveraging Your Coaching Skills?

In the past few years, we’ve seen a big shift in expectations for leaders. Previously, leadership largely followed a “command and control” model. Leaders figured out what to do and told others to do it. But today we value a new kind of leader — one who’s skilled at coaching employees to find their own solutions.

“Increasingly, coaching is becoming integral to the fabric of a learning culture—a skill that good managers at all levels need to develop and deploy,” Herminia Ibarra of London Business School and leadership trainer Anne Scoular wrote in Harvard Business Review.

Image by Pete Linforth from Pixabay

Honing your coaching skills benefits your team members and the organization as a whole, as well as your own career path. (In fact, we believe so strongly in the power of coaching that we created the New Lens app to make coaching easier for leaders and more accessible to employees at all levels.) In today’s article, I’ll help you assess where you are now with your coaching skills and how you can coach more frequently and more effectively.

How Coaching Pays Off

As an executive coach myself, I can tell you that coaching delivers real results, including:

But providing regular coaching can be a challenge for managers. With recent workforce cuts at many companies, schedules are tight. Furthermore, according to Chief Learning Officer, managers may lack the skills to be effective coaches: “Most managers are hired or promoted based on their tenure with the organization or past experience in non-managerial roles. They’re chosen based on legacy rather than skills. They may have what it takes to run the business, but they often lack the ability to support, motivate and empower a team.”

The Definition of Coaching

To strengthen your coaching skills, let’s take a look at how often you’re currently coaching. To do that, we have to first understand what coaching is — and isn’t.

The International Coaching Foundation defines coaching others as “a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”

This definition of coaching from tennis coach Timothy Gallwey also applies to coaching in the workplace: “"Coaching is unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them."

Many of the common interactions we have with our reports do not qualify as coaching, including:

  • Telling someone exactly what to do.

  • Giving them advice on what to do.

  • Offering them performance feedback.

Instead, coaching is more about listening and asking powerful open-ended questions to help someone else challenge their thinking, broaden their perspective and get unstuck.

Based on these definitions, how are you doing as a coach to your direct reports? How often are you asking coaching questions vs. giving directions or providing feedback?

Listen and Ask Questions

Now let’s think about how you can coach more frequently. A good starting point is to keep an eye out for coachable moments as they arise during your day. You don’t have to coach constantly. It’s not the right solution in every situation. For example, in a high-risk, high-visibility scenario, it’s probably safer to give direct instructions in the moment and then coach later.

When you identify good opportunities for coaching, remember to practice active listening. Pay attention to what your direct report is really communicating and don’t just wait for your chance to talk. By listening deeply, you can identify questions that can help employees develop their own solutions. A common mistake here is to ask leading questions that are more about nudging the person to the solution you would choose. Instead, your questions should sound more like these:

  • “What’s most important to you about this issue?”

  • “What problem are you really trying to solve?”

  • “What have you tried already, and what did you learn from that?”

A New Way to Coach

In addition to the coaching you provide, you can also look for other ways to offer your team members more coaching. Technology now makes the benefits of coaching more accessible than ever. Our New Lens app, for example, can supplement your own coaching with content that’s targeted to common situations we’ve seen our clients face. Schedule a demo now.

Your Theme Words for 2023

Earlier this month, I shared with you my theme word for 2023: fun! And I’m having a lot of fun hearing about your 2023 theme words. I love the variety and the inspiration I’m finding in all of your thoughtful intentions.

Image by Annette Meyer from Pixabay

If you’ve chosen your theme word, keep the momentum going by choosing the one or two next actions you will take to bring your theme to life. Remember, you don’t have to figure out the whole year at once. Trying to do so just ends up being overwhelming. Once you complete those first couple of steps, then you can identify a couple more.

If you haven’t chosen a theme word for 2023 yet, it’s not too late to set the tone for the rest of the year. Maybe the responses here will spark an idea for you. (You can also still share your 2023 theme word with me and other members of the Newberry Executive Solutions community.)

My theme word of this year is grace. I’m going to work at going out of my way to give compassion, kindness and love throughout 2023.

  • Susan Asimakis

Joyful! I want to have a joyful life and do things that bring me joy. When I do things that bring me joy, I attract joy. Joyful!

  • Nicole DiRocco

Emerge.

– Yvonne Evers

My theme word for the year is opportunity. I want to open myself to all the possibilities in life and work. I want to do things differently than I have before and see every risk as a reward.

  • Jeannie Gardner

I so love this exercise. I've chosen a word for the last several years. And this year, it's actually an acronym: #THINK2023. I want to think more so that my responses are:

Thoughtful
Helpful
Inspiring
Nice
Kind

— Renee Hansen

Mine is growth. Keeping a growth mindset in terms of new opportunities, personal development, building new relationships, turning lemons into lemonade. Here's to growth for all in 2023!

  • Sally Siegel

Mine is gratitude.

  • Beth Spinda

My word is investment: putting in the work now and seeing benefits later.

— Amina Thomas

Together, we can turn our intentions for 2023 into reality. As always, we’re here to support you with Newberry Executive Solutions’ services and self-paced tools. Our newest solution, the award-winning New Lens app, integrates the essential elements of a successful leadership development program for today’s workplace. New Lens draws on decades of in-the-field learning working with business leaders, a track record of success helping over 75% of our clients get promoted, and an approach that is affordable, scalable and customizable. We would love to see if it can help you. Schedule a demo now.

New Lens Video Series: My Theme Word for 2023 Is…

Every January, I come up with a theme word for the year ahead. I find that a theme word is easier than a resolution and tends to have a lot more staying power.

 

It didn’t take long to select my theme word for 2023. Watch this video to find out what my word is and why I chose it. After you watch, I’d love to hear what your theme word is for the new year. Just join the conversation on my LinkedIn page. We can all motivate each other to set powerful intentions and live by them in 2023.

 

Need some inspiration for choosing your theme word? Check out last year’s discussion in our LinkedIn community. This was one of my favorite online conversations with you in 2022, and I’m looking forward to hearing what you have planned for 2023.

4 Questions to Close the Year

This blog has a holiday season tradition. At the end of each year, I share a few questions that will help you reflect on the past 12 months and look forward to the next 12. I do this exercise myself every year because it yields big insights from a very small investment of time. I’ve heard from both my coaching clients and readers of this blog that they also build a lot of forward momentum through these end-of-year questions.

Photo by Tim Hüfner on Unsplash

If you’ve done this exercise before, you probably remember the drill. If not, all you will need are a few distraction-free minutes (as little as 10 should do the job) and a pen and paper. (Yes, you can use your computer if you want, but you'll get the most out of this exercise if you write your answers out by hand.) Don’t overthink. Just write down the first things that come to mind for you. There’s a lot of value that comes from just slowing down and listening to your thoughts.

Ready to get started?

1. What Did You Learn About Your Leadership in 2022?

This year put many of us to the test as we coped with the Great Resignation and the impact of a challenging economy. What did you observe about yourself as a leader in 2022? What themes or patterns do you see?

2. What Did You Learn from Other Leaders?

You can learn a lot about the kind of leader you want to be, and the kind you don't want to be, from the other leaders around you. What did you learn from the leaders around you from the way that they prioritized, brought out the best in others and took care of their own well-being?

3. What Do You Want to Take Forward Into 2023?

Do you want to know a common mistake that even successful leaders make? They don't pause often enough to notice what they're achieving and how they're achieving it. When you understand how you accomplish what you do, you can put your personal best practices into play more deliberately—and help others leverage them too. What were your wins in 2022? How did you make them happen? By identifying what you did well, you can be deliberate about tapping into the power of those strategies in 2023.

4. What Do You Want to Leave Behind?

The end of the year is a good time to think about any setbacks, mistakes, conflicts or big changes that you find yourself dwelling on. Sometimes we can stay stuck in frustration even as we push ourselves to move forward and be more resilient. But resilience doesn’t mean simply powering through. Instead, it requires delving into our thoughts and feelings and taking a look at successes and failures – so we can learn from them and make different choices. Taking some time to reflect on these things can help us identify what got in our way, as well as what we can do differently in the future – and avoid taking baggage into next year.

Planning for Next Year?

I hope that this article helps you close out the year at work on an inspired note. I’m so grateful to you for reading these articles and engaging with Newberry Solutions this year. This is our last article of 2022, but we’ll be back in the first week of 2023 with more resources to help you accomplish what’s important to you.

As you look toward the new year, arm yourself and your team with easy-to-use, high impact tools. If you haven’t already, check out the award-winning New Lens app, our program to develop effective leaders at all levels in a way that is affordable and scalable. We would love to help you determine if it’s a fit. Schedule a demo now.

What Should an Effective Leadership Development Program Look Like?

Today I’m wrapping up my series to help you select a leadership development solution for your team and set them up for success in 2023. So far, we’ve talked about two things: assessing your team’s needs and clarifying the most critical outcomes of your leadership training. In this final segment, I want to share key elements that an effective leadership training solution should include.

Photo by Headway on Unsplash

Digital Learning Is Essential

Remote work is here to stay, which means that organizations must integrate digital learning into their leadership development programs. Although in-person learning options still offer tremendous value, it has become much harder to convene participants in a single location for training as the workplace has evolved. Now, more than ever, training must be accessible when and where employees need it.

Collaborative Learning Works

When you think of leadership training, do you imagine an expert imparting knowledge to participants? Well, that’s only one part of the picture. The other is to include collaborative learning to tap into diverse perspectives, foster creative problem-solving, and build stronger relationships among peers. Each of these benefits go beyond developing skills and knowledge to significantly increase employee engagement.

Solutions Must Be Scalable AND Customizable

According to Gorana Sandrić, an HR consultant and career coach:

A traditional approach to talent management, in which leaders would select the targeted few “worthwhile of higher developmental investment,” is more and more part of the past. As L&D leaders, (we) must change the perspective that talent is rare and tap into hidden talent pools, which means expanding the possibilities for development and career networking to wider groups of candidates. 

Leadership training must be customized in addition to being scalable. Employees and employers are tired of training programs that fail to address their everyday challenges or deliver real-world results. Before they commit, organizations want to see the relevance of the learning option to the needs of their company and individual learners. That’s the approach that Procter & Gamble is taking. Chief Learning Officer Ann Schulte explains: 

To help our people learn faster, we are disrupting how we manage learning and development to focus more on the immediate business context and personalized needs by providing easy access to information, performance support aids, and carefully curated training that is relevant and can be directly applied to work. 

Learning Should Be Part of Every Day

Leadership training should be easy to incorporate into everyday work. In other words, training shouldn’t only happen outside the workplace on rare occasions or in large blocks of time; it should enable learning every single day. 

This approach to training has been shown to deliver better results. 

Researchers have found that when we learn a new skill outside the setting where we need to use it, we have less chance of putting it into action. For example, strategies learned at a conference, offsite, or other event can be impractical once the learner is back on the job. As development experts Josh Bersin and Marc Zao-Sansers put it, “for learning to really happen, it must fit around and align itself to working days and working lives.” 

Is New Lens Right for Your Team?

As we have worked with companies to develop high performers for the past 20 years, we continue to develop solutions to address the critical needs we see. Our newest solution, the award-winning New Lens app, integrates the essential elements of a successful leadership development program for today’s workplace.

New Lens draws on decades of in-the-field learning working with business leaders, a track record of success helping over 75% of our clients get promoted, and an approach that is affordable, scalable and customizable. We would love to see if it can help you. Schedule a demo now.

What Leadership Skills Should Training Address?

As you continue to navigate a lean work environment full of change, are you looking ahead to next year to see how to develop your team’s leadership skills? Choosing a leadership training solution can feel like “one more thing” to tackle, so I’m sharing a series of articles to help make the process a little easier.

Image by Gerd Altmann from Pixabay

In the first article, I shared some questions you can use to uncover what your team needs from leadership development training. This week, I’ll focus on helping you clarify the outcomes for your training solution. Remember, the program you choose doesn’t have to solve everything that’s going on with your team, but it should address your top two or three concerns. Below are common leadership challenges we hear about. Which ones affect your team?

Reducing Stress

I don’t have to tell you that everyone is busier than ever these days. Perhaps your team, like many others, is stretched thin because of staffing cuts or hiring freezes. According to findings of the Future Forum Pulse survey released in October, burnout is still on the rise, and 43% of professionals feel burned out. As a coach and facilitator who specializes in working with high-performing women, I was especially struck that the survey found 32% more burnout among women compared with men.

To be effective, leadership development solutions must address stress and burnout. Reducing your team’s stress burden will make it easier for all of you to deal with any other ongoing issues.

Prioritizing the Right Work

In a survey by Paychex Inc., 43% of respondents said a lack of time management skills is holding back their career advancement. As we navigate through uncertainty and change with lean teams, it’s no wonder that time management is difficult for many professionals.

To quickly gauge whether your team uses time effectively, ask yourself whether each member spends most of their time on their “Big 3”: the top three areas where they can have the biggest impact on the business. If not, aligning their capacity with what drives results should be a focal point in your leadership training program.

Improving Communication

Surveys consistently reinforce the importance of their employees’ communication skills, and leaders themselves say it is one of the most important leadership competencies

But, for many teams, the rise of remote work has introduced new communication challenges. Issues range from miscommunication over email and chat to overcommunication by managers who keep tight reins on remote workers to not knowing how to manage the volume of communication. The leadership training solution you select should reflect the new realities of workplace communication.

Developing Stronger Relationships

Closely related to communication is the ability to nurture productive relationships at work. Even before the pandemic, many high performers fell into the trap of keeping their heads down to focus on results at the expense of relationships.

Today, we have to be even more deliberate about relationship building. Research shows that employees find it harder to form a sense of connection with their colleagues in a hybrid workplace. And that impacts everything from collaboration to employee well-being. An effective leadership training solution should guide employees in how to build relationships with remote employees. If a training program involves peer learning or affinity groups, that in itself can strengthen relationships.

Engaging and Retaining Employees

One of the most important outcomes of a leadership development program isn’t necessarily part of the curriculum. Simply offering training and development is a big step toward keeping your employees engaged and retaining them at your company. In a 2019 survey, 94% of employees said they would stay at their company longer if it invested in helping them learn. A study that year by Sitel Group found that 92% of U.S. employees said that learning increases their engagement and motivation at work. 

What’s Ahead in This Series

As you consider the outcomes I’ve mentioned today, what is most important for your organization? With this in hand, you’ll be one step closer to selecting the leadership development solution that’s right for your team. In the final article of this series, I’ll talk about what effective leadership training looks like. In the meantime, I invite you to explore one of our newest leadership development solutions, the award-winning app New Lens. New Lens is designed to teach your team members how to manage their capacity, focus on the right work, communicate with impact - in a way that fosters connection and fits into their busy schedules. We would love to see if it can help you. Schedule your demo now.

Gratitude at Work Is More Important Than Ever

As we head into Thanksgiving, I’ve been thinking a lot about the power of gratitude at work, especially when things are challenging. 

Research just keeps showing us all the ways that gratitude benefits both us and others:

Feeling grateful, and expressing that gratitude, doesn’t mean that you are glossing over very real challenges at work. But I also believe that there are many reasons to be grateful even when your job is at its most stressful.

To help you identify your own reasons to be grateful, I want to share one of my favorite gratitude exercises. It involves tapping into your feelings of gratitude for three kinds of people:

  1. Your supporters, energizers and cheerleaders. Whether this year has been difficult, awesome or some combination of the two for you, there are always people who make a real difference in your life. Who has gotten you through the tough times? And who has helped you create the great moments of 2022? Pausing to feel gratitude for these people will lift your spirits. But actually expressing this gratitude will give you an even bigger boost and be deeply meaningful to the people you are thanking. What can you do to let them know that they’ve made your life better? One idea: Positive psychology pioneer Martin Seligman recommends "Gratitude Visits" as a way not only to honor that special person but also to improve your own well-being.

  2. Your high performers. When things are busy and stressful, your high performers can get lost in the shuffle. It’s all too easy to take them for granted as you focus on underperformers who need more help to get the job done. We all also tend to leap from one project to the next without taking time to celebrate successes. But don’t forget that everyone needs to hear words of praise and gratitude. When your high performers feel appreciated, it can affect their engagement, morale and productivity. And with retention on everyone’s minds these days, that’s a really big deal.

  3. The people who have tested you. At first, you may not see any reason to be grateful for your abrasive boss or difficult colleague who puts everyone on edge. But, whether you realize it or not, these individuals have taught you a lot about your values and who you are as a leader. I suggest writing thank-you notes (not to be sent!) to the people who drive you crazy. This practice can be liberating and help you identify the positives in a difficult situation.

What are you most grateful for at work this Thanksgiving? All of us at Newberry Solutions want to express our own gratitude for this vibrant community. Thank you for sharing your support and your insights with us, and for always keeping us motivated and inspired to create new resources for you. Happy Thanksgiving!

P.S. Looking for our series of articles on choosing a leadership training solution? We took a break this week for a holiday message. But we’ll be back next week with Part 2.

Where to Start When Choosing a Leadership Training Program

As this year winds down, you’re probably starting to think about what 2023 will bring and how you can help your team meet the challenges ahead. As a leader, you play an important role in ensuring that your team is ready to tackle current and future challenges. You may also have heard from your team members that they want more training and development opportunities. But with so many options available, how can you identify the right leadership development solutions? Today I’m kicking off a series of articles about how to do just that.

This week, we’ll focus on understanding what your team needs. With so many fires to put out every day, it may have been a while since you holistically assessed how your team is doing. By pausing to do so now you, you can make a more informed choice when it comes time to select leadership development training. Give yourself some time to think through these seven questions.

  1. What has your team been through in the past year? What are they going through right now? Changes and challenges have been coming so rapidly that you may have lost track of everything that has happened. How have economic changes, technological disruptions and societal disruptions affected your organization and your team?

  2. Are you seeing signs of stress and burnout? If you notice that your team members are making more mistakes or missing deadlines, you may assume that some are underperformers or that they’re “quiet quitting.” But such behaviors can also be a sign that they’re overwhelmed with stress and fatigue. Burnout rates just keep rising, so it’s essential for all leaders to recognize the signs and symptoms of burnout on their team.

  3. How are your team members showing up? Observe your team members in different situations. Every interaction either elevates or diminishes their individual leadership brands. Are they sending messages that align with who they want to be?

  4. How are your team’s relationships? To succeed, your team members need strong networks. But, for many people, relationship building suffers when they get busy or when they work remotely. Is everyone just keeping their head down to get things done? Or are they cultivating relationships with each other, with colleagues in other departments and with leaders at different levels?

  5. How are your team members communicating? One of the most important leadership skills for your team members to develop is the ability to communicate with influence and impact. How would you describe each person’s communication style and approach? Do you see any common themes? Pay special attention to whether your team members become less-effective communicators when they are stressed out.

  6. Are your team members focused on the right work? With everyone so busy, knowing how to manage your energy and capacity is an essential skill. Do your team members prioritize the work that will have the most impact? Or do they seem distracted and scattered?

  7. Beyond what we have already covered, what other themes do you notice?

What’s Ahead in This Series

I hope that this exercise has given you a clearer picture of what’s going on with your team now and the biggest needs a leadership program should address. In upcoming articles, I’ll talk more about defining the outcomes you want from leadership training and what effective leadership training looks like. In the meantime, explore one of our newest leadership development solutions, the award-winning app New Lens. It focuses on areas where people get stuck and strategies that drive high performance, and is designed to fit into tight schedules and build relationships in the process. Schedule a demo now.

Five Things Employees Want from Their Leaders

Have you heard the old saying that “employees leave managers, not companies”? As turnover rates remain elevated (one in five employees said they were extremely or very likely to leave their companies this year), the stakes are high for developing the kind of leaders that employees don’t want to leave. But what do employees actually want from their leaders? This list will give you some insight and aligns with what I see as an executive coach time and again.

Appreciation

According to a survey by McKinsey & Company, employers underestimate how much employees want to feel valued by both their manager and their organization. They also underestimate how much feeling valued affects whether employees stay with the company. Providing the appreciation that employees crave doesn’t have to be expensive or time-consuming. Here’s one idea you can start using right away: Start your next team meeting by asking people to share their recent successes or what’s been going well so that you can all celebrate your wins together. This doesn’t take long, and it makes people feel good as they start noticing what they’re actually getting done. Bonus: Besides giving your team members a lift, this appreciation exercise also gives you more information and insight about what is working well with your team.

Clarity

A survey of 1,000 U.S. workers about communication issues that hamper leadership found something striking: 57% of respondents complained that their leaders do not give clear directions. That was the second-most-cited issue in the whole survey. As an executive coach, I have also personally observed this. I frequently hear from employees who get frustrated because their bosses don’t set clear expectations for their work or define what success looks like for their roles. In addition to sharing this information, it also important to “connect the dots”: Explain the reasons behind your actions, questions, or decisions so that others understand what you are thinking. As Brene Brown says, “Clear is kind. Unclear is unkind.”

Feedback

Employees want to know how they are doing and expect their leaders to tell them. Even if it might be hard to hear in the moment, most of us value getting practical, actionable feedback. However, a Gallup survey found that only about one in four employees strongly agrees that the feedback they get helps them be better at their job. If you always dread offering performance feedback, it can help to reframe how you think about it. Approach feedback with a spirit of generosity. You're not being the "bad guy" by criticizing. Instead, you're giving the employee valuable information to help them be successful. Wouldn't you be grateful if someone took the time to tell you what you should know?

Learning and Growth

Employees want leaders to care about their growth and development. Providing feedback is part of that, but so are recommending employees for training opportunities, delegating with growth in mind and exploring new ways your organization can promote ongoing learning. These efforts will pay off in engagement and retention. In a 2019 survey, 94% of employees said they would stay at their company longer if it invested in helping them learn. A study that year by Sitel Group found that 92% of U.S. employees said that learning increases their engagement and motivation at work.

Respect

There’s one critical factor that trumps everything else: respect. If you remember just one thing from this article, remember that employees want their leaders’ respect. In her research, Christine Porath, an associate professor at Georgetown University’s McDonough School of Business, found that treating employees with respect outweighs all else when it comes to making a leader successful. “No other leadership behavior had a bigger effect on employees across the outcomes we measured,” she wrote in Harvard Business Review.

What Can You Do?

As a leader, how are you doing across these areas? How is your organization’s leadership doing as a whole? What are the top one or two biggest opportunities to improve? Remember that Newberry Solutions has resources that can help you, including the award-winning New Lens app, our program to develop effective leaders at all levels in a way that is affordable and scalable. We would love to help you determine if it’s a fit. Schedule a demo now.

5 Reasons Team Members Underperform

It’s an issue every leader deals with at one time or another: You’re working to cultivate a high-performing team, but not everyone is delivering at the level you need them to. One way this has shown up recently is the phenomenon of “quiet quitting,” or doing only the bare minimum to get by.

The first step to address underperformance is determining why it’s happening. You can use the five questions below as a diagnostic tool to figure out what’s really at the root of their underperformance. 

1. Is Burnout Causing Underperformance?

Burnout was already a big problem before the pandemic. But over the past couple of years, the burnout crisis has gotten even worse. If a team member’s work isn’t measuring up, the first question you should consider as a leader is whether the employee is experiencing burnout. Besides declining work quality, other signs of burnout include fatigue and low energy, seeming “checked out” or saying negative or cynical things about their job. Can you identify what might be causing the employee’s burnout? For example, maybe they haven’t taken time off this year, or they’ve had more and more duties added to their plate. Whatever the cause, a burnt-out employee can’t become more effective until the two of you address their fatigue and stress. Check out my article “Five Ways to Reduce Burnout in Your Team” for more ideas.

2. Are You Setting Clear Expectations?

Another common reason why employees don’t succeed is that they don’t understand what success looks like. Have you given them a clear picture of how you define high performance? Help your team members understand what their top priorities are, how they should spend their time and energy and how they can work successfully with you.

3. Is There a Learning Curve?

An employee might be underperforming simply because they are new on the job and are still mastering everything it entails. This is especially true if the onboarding process at your company has suffered due to lean staffing, heavier workloads or hybrid work. Even veteran employees who are taking on new responsibilities might experience a learning curve.

4. Do Employees Lack Skills or Expertise?

Your employee might be underperforming because their strengths don’t align with their current project or the way that their job has evolved. As technology accelerates change, that’s understandable. Our careers today require ongoing training and learning. But there’s a gap between what employees want and what companies are offering. (You can read more about this in Newberry Solutions’ free white paper, “Leadership Development for a Changing World.”)

5. Is the Employee the Wrong Fit?

This is probably one of the most painful causes of underperformance, but also one of the most important to address. Sometimes an employee just isn’t aligned with what’s important to your team or organization. As a leader, you can help the employee understand your workplace culture and priorities and find ways they can adapt their style or approach. But for employees who can’t or don’t want to change, everyone might be happier with a parting of the ways.

This week, identify one of these areas to explore as you work with an underperforming employee. As you develop your team members, our award-winning app New Lens can be a valuable tool. New Lens can teach your team members how to manage their capacity, focus on the right work, align with you as their manager and build their skills in a way that works with their schedule. Schedule your free demo now.

How to Create ‘Growth in the Flow of Work’

For a long time, there’s been a gap between the development opportunities that employees want and what companies actually offer. Amid the Great Resignation, closing that gap has taken on greater urgency. Employees are more likely to stick with an organization that helps them grow. But with so many development options and strategies to choose from, which approaches actually get results? That’s an important question for everyone from company executives and HR departments to team leaders and individual contributors.

And a recent report from analyst Josh Bersin has a clear answer. “A New Strategy For Corporate Learning: Growth In The Flow Of Work” has insights that will help you whether you are thinking about learning strategies for your organization, team, or your own development. Here’s what stood out to me from the Bersin report and some ideas for how to put these findings into action.

What Kind of Development Drives Results?

According to “Growth in the Flow of Work,” these are the learning and development areas that have the biggest impact on business results:

  • Career growth programs

  • Leadership development 

  • A culture of learning

  • L&D innovation

With my focus on leadership development, I want to share a few of Bersin’s insights in that area:

Developing leaders at all levels. As an executive coach, I’ve seen that, all too often, organizations invest in leadership training for senior leaders and high potentials, but overlook other employees. That damages an organization’s leadership pipeline. Research has revealed new managers felt unprepared for leadership roles. In fact, more than 60% failed within their first couple of years on the job. “This is because many first-time supervisors are thrown into the deep end of the pool, with little guidance or direction, and with little or no formal training in leadership skills,” leadership coach and facilitator Steven Howard writes. 

Teaching leaders to develop others. One of leaders’ most important jobs is helping others achieve their full potential — in other words, developing future leaders. When leaders are skilled at teaching and coaching, it makes development accessible to more employees. It also makes development more effective because it’s relevant to each employee’s work. As the report puts it: “Yes, we each need granular skills to do our jobs. But we can’t really use these skills, hone them, or apply them unless we have context, experiences, mentoring, and wisdom.” To learn more about how leaders can develop team members, check out my articles “How to Stop Fixing and Start Coaching” and “Put Your Coaching Skills to Work.”

Giving leaders ‘Power Skills.’ Bersin defines Power Skills as behavioral skills such as adaptability, time management and communication. Power Skills are the most important skills for driving business results, but they are also more complex to teach than technical skills. I have some articles that can help you with this area, too, whether you are helping others develop their Power Skills or cultivating your own:

I encourage you to read the full “Growth in the Flow of Work” report and think about how its findings apply to your career and your organization. How can you start weaving more learning and development into daily work experiences? 

It’s exciting to see that our learning platform, New Lens, is aligned with the ideas in the Bersin report. News Lens allows you to deliver the coaching and connection that employees crave, and seamlessly fits into the workday with bite-size lessons and practical action steps. We would love to support your company. Schedule a New Lens demo now.

Five Ways to Reduce Burnout in Your Team

Burnout has become an even bigger issue in the workplace in recent years. 

In a survey of over 1000 respondents by Deloitte77% say they have experienced burnout at their current job.  Though the term is often used casually, burnout is a real, serious condition that can impact an individual's physical and mental health, job performance, and personal relationships. 

Let’s discuss strategies to reduce burnout. Here are five things you can do:

1. Prioritize your team's well-being. 

Make sure your team members have the resources they need to stay healthy and balanced. This includes things like mental health support, adequate rest and breaks, and ways to escalate their concerns to you or others on the team.

2. Set clear expectations. 

Your team should know what is expected of them and how their work fits into the big picture. Make sure roles and responsibilities are clearly defined, and that everyone understands the company's goals and objectives, and your biggest priorities.

3. Look at workloads. 

Are your team members being asked to do too much? Take a close look at workloads to see if there are any areas where you can lighten the load. This might involve redistributing work, hiring additional staff, or establishing more realistic deadlines.

4. Look at how people are working.

Are your team members working in a way that is sustainable? Encourage and help them to adopt healthy work habits, such as taking regular breaks, setting boundaries between work and personal time, and using vacation days. You also have to role model what you expect. Otherwise, your team will follow your lead.

5. Invest in leadership development. 

Help your team members develop core leadership skills so they can work smarter, not harder. It will help them take on their work without feeling as overwhelmed. If you haven’t seen New Lens®, our holistic solution for leadership development, it was designed for this exact need.

By taking these steps, you can help reduce burnout in your team and create a more positive, productive work environment.

Newberry Solutions in Forbes

If you follow me on LinkedIn, you know that I’ve become a regular contributor to Forbes through the Forbes Coaches Council. I love being part of this because it allows Newberry Solutions to have a bigger impact by sharing our proven strategies on a broader platform. 

Today I want to share the recent advice and insights that I and other coaches have shared. If any of these articles leave you wanting to learn more, you’ll also find links to additional resources from this blog.

Shift to a Positive Mindset

In the article “15 Hacks For Pessimists To Switch To A More Positive Point Of View,” I talked about how to notice your thoughts and feelings to recognize and combat your negative self-talk.

Learn more: “How to Stop the Loop of Negative Self-Talk.”

Cope with Change

We’ve all had to become more adaptable over the past few years. In the article “14 Coaches Explore What It Looks Like To Become An ‘Agile’ Leader, “ I stressed the importance of staying centered amid change.

Learn more: “5 Sure-Fire Ways to Get Centered Fast.

Practice Empathy

Success is about relationships, and that includes relationships with customers or clients. So the topic “16 Ways To Treat Customers Like Humans Instead Of Numbers” is an important one.

Learn more: “Are You Being Strategic About Relationships?

Network Effectively

What’s the best way to introduce yourself at your next networking event? I explain in the article  “14 Steps To Take A Networking Pitch To The Next Level.

Learn More: “Networking for Results.”

Avoid DEI Mistakes

11 Potentially Brand-Damaging Mistakes Corporations Make With DEI Initiatives” is a timely topic as more organizations put a stronger emphasis on diversity, equity and inclusion. As I point out in this article, commitments and allocation of resources must be aligned.

Learn more: “5 Eye-Opening Findings on Women at Work.”

Support Mental Health for All

Along with DEI, companies are also increasing attention on employee well-being. As the article  “How C-Level Leaders Can Address The Mental Health Needs Of Underserved Demographics” points out, this requires more than a one-size-fits-all approach. Different cultures in the workplace have different attitudes about seeking help with mental health.

Learn more: “What is Silencing? (And Why Your Company Must Care About It).”

Speak Up

Introverts have so much value to add to the workplace. The tips from me and other coaches in the article “How More Reserved Employees Can Make Their Voices Heard” will help you bring that value in a way that works for you.

Learn more: “Are You Keeping Your Gold Mine of Ideas to Yourself?

Talk Face to Face

There’s a lot to navigate in this new world of hybrid work, including the best forms of communication in different situations. The article “14 Examples Where In-Person Communication Is Better Than Virtual At Work” is a guide that all leaders can use.

Learn more: “How to Deliver Tough Messages.”

Protect Your Capacity

Saying “yes” to everything has a cost. If you tend to keep your plate too full, check out the article “16 Ways Professionals Can Avoid Overcommitting Themselves At Work.”

Learn more: “4 Ways to Keep Your Busy Life from Taking Over.”

Keep this roundup as a valuable resource for you, and share it with others. If these Forbes Coaches Council articles have you curious about what coaching can do for you or your organization, I invite you to explore our products and services, including the New Lens app. New Lens can help you bring the power of coaching to more employees, even when budgets and schedules are tight. Set up a demo now.

One of the Fastest Ways to Have a Bigger Impact

Most of the go-getters I work with rarely celebrate success – and I’ve been just as guilty over the years. I remember the first time I was honored by the Dallas Business Journal with a Women in Business Award. I barely told anyone, let alone invite them to celebrate with me at the awards luncheon. 

As someone who belongs to a family of overachievers with tremendous resilience, I got so used to expecting a lot of myself. And my career choices continued to reinforce this. In my 14 years working at Deloitte, I was surrounded by smart, competitive, capable people. So, it was easy to say, “What’s the big deal?” when I accomplished something significant.  Like many of my high-performing clients, my definition of “average” performance became skewed. 

So, what’s at stake if I (or you) let a “check-the-box-and-move-on” approach continue? Simply put, others can’t fully tap into the power of your strengths, and you miss the opportunity to have a bigger impact. In other words, there is tremendous value for others when you truly notice and “own” your strengths. When you begin to see what you do well and how you consistently do it, you can be more intentional about leveraging your strengths and can teach others the same skills. 

Noticing your strengths is key to creating a bigger ripple effect.  In fact, that is why we make it easy for you to identify them in New Lens®, our online leadership development solution. 

How to Notice Your Accomplishments

A simple way to start noticing the value you bring is by tracking your accomplishments. The process doesn’t have to be time-consuming or complicated. Simply take five to 10 minutes per week to write down any accomplishments. For each one, list its impact (i.e., the “So what?”). And remember not to judge yourself too harshly; include the smaller things, too.

For example, you might include an introductory meeting that you had with someone who is important to a project you are working on. On the surface, it may seem insignificant. But when you really think about the impact, that one meeting may have set the stage for smooth collaboration with a department critical to your project’s success. 

As you continue to capture your accomplishments day after day, you will start to see how much you are getting done and what you do well. This will not only affect your confidence but also make it easier to share your results with others to build more visibility and credibility. And don’t forget to celebrate your successes to take it one step further.

For more strategies to help you or your employees be successful, schedule a demo of New Lens.. It makes learning digestible through bite-sized lessons that you can access anytime anywhere and a collaborative approach to foster deeper learning and stronger relationships.

Newberry Solutions Turns 14

If you had asked me in early 2008 whether I would have my own business later that year, I would have called you crazy. Fourteen years later, I have to say that entrepreneurship has been challenging and rewarding. This month marks a major milestone because Newberry Solutions has been in business for the same amount of time that I worked at Deloitte!

A lot has changed during this timeframe, but our focus on passion and purpose remains constant. And I’m confident those two things will carry us forward as we build the next generation of high-impact, high-performing leaders — especially women. 

Coming from an Indian family full of high expectations and overachievers, it’s been a lifelong journey to take time to notice and celebrate accomplishments. If you struggle with celebrating your own successes, it might be a good exercise for you to make a list of them and notice what you’ve learned along the way. 

Here are a few bits of advice from my personal experience.

Tap Into the Power of Your Passion

When I founded this company, I knew I loved to develop high performers and that I needed a change. The intensity of the travel and work made it hard for me to show up in my life in the way that I wanted to, especially with my 2-year-old son. So, I decided to pursue my passion in a different way.

Starting Newberry Solutions was a mixed bag of excitement and unexpected twists and turns, such as the Great Recession and Hurricane Ike (I was Houston-based at the time). Reminding myself of the purpose and passion behind my business fueled me then and continues to do so today. In fact, it helped me work through two major challenges in 2020: the pandemic and a breast cancer diagnosis. 

Find Ways to Increase Your Impact

In my first few years in business, I underestimated the power of my strengths – which is ironic since I constantly coach leaders on how to tap into theirs. Once you notice what you do well and how you consistently do it, you can leverage your strengths to create a bigger ripple effect. 

We’ve figured out what helps us develop strong leaders, and more than 75% of our clients get promoted. Now if that isn’t motivation to have a broader reach, I don’t know what is! 

That type of impact has led us down a path I never expected – developing software. In this challenging business environment, we want to provide creative solutions. Coaching is a powerful solution but not easy to scale affordably. But through technology you can scale what makes coaching work. That’s the secret sauce behind New Lens®, our online platform designed to bring the benefits of coaching to more leaders and make leadership development more affordable and accessible to all levels.  

We’re on the path to success with several Fortune 500 clients, so please reach out if you want to see if New Lens can help your company.

Be Intentional

At Newberry Solutions, we focus on what gives us positive energy and have used that to guide our evolution. What brings you joy? If you’ve lost sight of it, it may be time to recharge and reflect. 

One thing that brings me joy is to make a difference by thinking and playing big. This is reflected in the Fortune 500 and global brands we serve and the platforms like the Wall Street Journal, Forbes and Fast Company that we use to share leadership strategies and tools. 

But our success at Newberry Solutions isn’t all about us. We are all about using our skills and experience to elevate others and give back. As a member of the board and the Orchid Giving Circle at Texas Women’s Foundation, I’m so proud of the POWER Leadership Forum we hosted to develop the next generation of AAPI women and support nonprofits (engaging over 800 women and raising almost $600,000 in grants since 2021). My passion also extends to United Way of Metropolitan Dallas, the Jane Nelson Institute for Women's Leadership at Texas Woman’s University, and the George W. Bush Presidential Center Women’s Initiative Fellowship Program.

Smell the Roses

While I’ve learned from the challenges over the past 14 years, the high points —including the invitation to join the Forbes Coaches Council and multiple awards (from the Stevie Awards for Women in Business and Dallas Business Journal, among others) — continue to motivate me to reach higher because they signal that something is working.

Today, it seems even harder to predict what lies ahead. But I do know this: If we continue to move toward our vision one step at a time, we will see big results. I believe that for my business. And I believe that for you, too. 

To Prevent Burnout, Do a Midyear Check-in

Can you believe we are already halfway through 2022? We’ve all been navigating a lot of change for a couple of years now, and that change shows no signs of slowing down.

That means it’s more important than ever to work mindfully and to take care of yourself. When you’re always charging full steam ahead, you’re risking burnout.

So let’s pause for a moment so you can check in with yourself and recalibrate. If you’re a regular reader, you know that I always recommend doing this at the end of each year. But in the intense work environment we’re currently experiencing, a lot may have changed for you in these past six months. And you may need to shift your game plan from the one you started the year with. The following questions can help you assess the best way forward.

Where Are You Right Now?

Sometimes it’s hard to look up from your daily responsibilities to see the big picture at work — or even how you are doing yourself. But you’ll be more productive if you can catch your breath for a moment and take a look around and within. 

First, how have the company’s priorities changed since the start of the year, and what does that mean for how you should spend your time? For example, if your company’s top leaders are prioritizing employee engagement, how does that affect the way you manage your own team?

Next, what changes have you personally experienced in the past few months — for example, going back to work in the office — and how have they affected your stress level? Remember that your executive presence is tightly linked to your internal wellbeing. In other words, feeling exhausted and overwhelmed will make it tough to exude a calm and confident demeanor that is so important for leaders to show right now.

What Do You Want to Take Forward?

Even if this has been a difficult year so far, notice what has worked well. What have you accomplished and what strategies made the biggest difference in achieving those results? It’s too easy to overlook your personal best practices if you’re moving quickly from one thing to the next. But when you pause, you can identify and leverage them to create positive momentum.

Here are a few examples to spark your own thinking:

  • Regularly scheduling time to connect with people who give you energy.

  • Getting involved in projects that develop your skills and leverage your strengths

  • Engaging in activities that are fulfilling.

  • Delegating at home and at work.

What Do You Want to Leave Behind?

Now let’s look at the other side of the coin: the challenges of 2022. What are the top two challenges you have faced and what have they taught you? For example, was there a type of situation you don’t want to find yourself in again, a behavior you want to change or emotional baggage you want to leave behind? 

A good way to distill meaning from challenging situations or roadblocks is to write a thank-you note (for your eyes only) to the difficult person or experience. By doing this, it will force you to reframe the negative aspects of the situation into positive lessons. 

What Do You Need to Do for Yourself?

You may have a to-do list that is a mile long, but how often do you make it onto your own list of priorities? Take a moment to identify what you need right now. If you honestly don’t know, getting more rest may be a good starting point. Other ideas could be:

Based on your answers to these questions, identify one small step you will take to set the tone for the second half of 2022. I also want to invite you to invest in your own growth and wellbeing with Newberry Solutions’ products and services, including the award-winning New Lens app.